Amerigas Complaints and Reviews
Just recently rid myself of Amerigas. Their prices are more than twice the nearest competitor, service is slow, many hidden fees. Called them to see about a price reduction and i was told i could "optionally" lock in a price. I declined that option, and they sent my account to collections for the lock-in fee that i never agreed to. Disputed that in writing but what credit damage did they do? Went to another company and had Amerigas pick up their...Read more
I pald for gas on the 25th l call on the 28th ask when will i get my gas? i was told they do not have a date yet. they have our money sitting in a bank account somewhere getting paid interest. Then when you ask about your gas you have paid for, a person on the other end of the phone gets very nasty with you. They charge you what they want to. Every time my tank has been filled,they always sent a statement saying you have a credit, a sure way to...Read more
Our tank was filled on 12/9/2017 and the then emptied on 1/27/2017-They tried to tell me that this can be normal?? After the nice weather and knowing how conservative I am with our heat and other appliances, I knew better, plus calling their emergency service line they told me they do not do emergencies after 7pm???? We were on 0% and they did not care, period. I had to ask them twice to come and safety check the tank!! The second time I called,...Read more
AmeriGas Residential Propane Services Review
by anonymous #961577
Amerigas involved in gas exsplosion in holly springs and would not accept resposibility for their customers damages with a child
Amerigas Tank Refill Review
by anonymous #953039
Have motorhome 20 max cap. Driver filled 22 over 100% fill never credited ,she was conifidante in securing payment stealing socoal security income off my card, no discount for veteran or senior respect. 3.60 cent a gallon price gouging rip off Artists. Currently unknown if Im driving a hazzard.
Amerigas Customer Care Review
by anonymous #942267
Best example of the lack of customer service I HAVE EVER SEEN,in 44 years of being in business. Borders on price gouging. Apparently they are in the mindset, if you offer customer service people will expect it,so lets not bother.
Amerigas Tank Refill Review
by anonymous #932207
Over charged us. Avoided a leak in our tank. Acknowledge their error in charge then sent our already paid bill to collections.
I have not used my propane in over a year, so I called in December (at the end of my current tank rental period) to have the tanks removed. No response. I called a 2nd time. Got a call back a week later saying that she was getting the work order going and that there would be a $59.99 fee just for canceling (??). Now, 23 days later, my tanks are still sitting here. I called again and she said it could take quite awhile to get the tanks removed...Read more
I am 79 years old and even though my bill is paid, they will not fill my tank for 5 days. My tank is about empty and will be by tomorrow. I phoned last week and again yesterday and today. They gouge on price, and they are abusive to talk too. I am going to phone both my state and federal representatives. These people should not be in business. I didn't hire them, they bought the company out that I had and then just raised their prices higher...Read more
On Friday I discover I have a gas leak. I call and they dispatch a tech whom confirms its a leak from the main tank, meaning he will have to shut my gas down. "since its Friday nobody will be available till work on it until Monday." Monday comes and goes with no call. Tuesday I receive a call at 0806 as im arriving at work. Amerigas rep says he is available to come right now. NO notice, im just suppose to drop everything. He then claims he...Read more
I receive Leap services because of a low income. Amerigas does poorly with low income people. I had to have gas 2 weeks before Oct. when Leap service's begin assisting people. I was new to the area and didn't realize how this program works. The secretary didn't have the courtesy to inform me that the Leap would start in 2 weeks. I was having a hard time paying the full payment so they broke it up into payments. I had Leap the year before so it...Read more
I must say this has to be the worst company on the planet. Every year i had to fight eith them over the price. Iboughtmyhouse with a 500 gallin tank intheground. I thought i owned it. I couldnot provide proof that idid. They told me ihad to get it out of the ground and near the road for pick up. I dug it out by hand and called them topickitup. They did but the lousy compsny that they are charged me a fee for pickup. This company does not care...Read more
My local company purchased by Amerigas, my tank, my delivery invoices, and my bill stated to make checks out to Silsbee Propane the price per gallon goes up every delivery, so I opted to change companies rather than close my business. I called to inform them and a man named Chris showed and ask why I was changing and I told him they were a $1 a gallon more than any other company, he told me I was rude and it was my fault I didn't contact their...Read more
I called to order propane and told them I needed 200 gallons. I paid the over $500 over the phone. Today I received another bill from them for $399 more because they put in 100+ more gallons than I ordered. Its not the first time tbey've done this to me. I have to save and budget to get the fuel to begin with and I only order what I can afford wben I need it. In the past they have come and delivered fuel that I didn't order and billed me. I How...Read more