Sequim, Washington
Not resolved
0 comments

Amerigas took over our supplier and the service went to ***

We spent hours and hours and hours and hours on the phone to accounts dept trying to make sense of invoicing, VERY frustrating!

We sorted that out eventually, then we made a payment to them which they did not post to our account, consequently they thought we had not paid ! Here is the killer - WITHOUT any communication the stopped deliveries( we had been on a 'top up' service) We are a Restaurant and we ran out of propane at Lunch time I was livid, they made an effort to get us gas which took 4 hours.

Then we got a notice from a Collections agency saying we owed the money we had paid - A COMPLETE SHAMBLES - never ever would I recommend Amerigas, Our new LOCAL supplier commented that they had taken on more that 20 new customers who were dis-satisfied with Amerigas

Product or Service Mentioned: Amerigas Gas Tank.

Reason of review: Poor customer service.

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