Not resolved

Just because someone can answer the phone, doesn't mean they should.The women in the Placerville office.

. .Tanya or something like it, was one of the worse customer service representatives I've encountered. After 8 days of waiting for gas to be delivered I called the office to ask when I was scheduled for delivery. She couldn't give me a date.

When I asked if she could contact my driver, she flatly said "no". I told her in the past I was able to tell my driver that my tank was getting low and with more cold weather (20-30 degree) coming in, I needed gas. Again she said "no". She did tell me I could always wave down a driver, if I saw them, my response was that I didn't think that was my job.

They are so many other ways she could have answered and kept me as a customer. For example: she could have said, let me see what I can do and I'll call you back. Even if she knew that she couldn't make a difference, just letting me know that she would try would have been better than a flat "no". When I called the next time to order gas, I believe I was talking to the same person, Tanya, I told her that my last experience was really bad, she glossed right over it and went on with the ordering process.

Her response should have been, "I'm very sorry you had a bad experience" "how could we have handled that better?" No --she didn't want any part of that.At that point I knew I needed a better, more customer friendly company.

I didn't like: Current customer service representative.

Review #1018407 is a subjective opinion of a user.

Not specified
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

Had an Experience with Amerigas?

Submit review


Comment as anonymous or
Terms of Service
Post Comment
relax women

You May Also Like

"I bought 3 turbines and a controller a year ago. In one year I got broken blades, the turbines shook like crazy, never worked or made 20% of the sold..." Read more
"We purchased a Missouri Freedom General 2- 48/96V 2000W turbine,Coleman 440 HVA charge controller,10,000W Aims inverter/charger,48V Diversion dump load resistor(4resistor dump),3phase break switch,100A fuse and holder and all the goodies..." Read more
"Had my generator serviced as per the contract by the installer in Feb. March snowstorm here i Rochester NY and the engine is done. It bent pushrods and BROKE the..." Read more
"Ameren is a ripoff company. I have a second home which im only there a couple times a year. I recieve a monthly bill for around $20 and change for surcharges..." Read more
"Chantelle Kaitschuck is wanted by the Texas Attorney General and has a warrant out for her arrest. Anyone who knows of here whereabout should contact the Texas Attorney Generals Office..." Read more
"I too have been a victim of Dennis Block & Associates. Many people may not realize it, but his "associates" include his sons Ryan Block and Brandon Block as well..." Read more
"We bought a brand new refrigerator from Sears July 2016. This is March 23, 2017 and it still does not work. The have sent out service techs 9 separate times...." Read more
"See image for a screen shot of the summary of my complaint process. I have a 1-year-old space heater that makes so much noise it is unusable. It seems to..." Read more