I had a delivery of propane yesterday. The driver claimed my tank was empty.
I just got out of shower, with hot water, i hear a knocking on my door, well i didnt answer the door. The drive puts a note on my door stating my propane is off and locked. I call the office and the lady told me the driver knew someone was home. I said what was he looking thru my windows?
My question was why didnt he just call? Since my gas was turned off by you, and i made tons of attempts to get my service back on, to no avail. I even told them my house is getting cold, the receptionist said quote "go sit in your car with the heater on" unquote. I was shocked in other words go get carbon monoxide poisoning.
The guy finally shows up around 5:00pm, i told him the guy before said i had a bad gauge. I thought the guy was out installing a new gauge, but no he was doing an unnecessary leak test, which i never authorized, nor was i told that id be charged $50.00 for the test. He came to my door requiring a signature for the $50.00. I refused to sign because the test was unnecessary, all he had to do to verify i had pressure was light the pilot light, or thats what the guy did on my previous delivery.
On your bill it states a leak test or verification of pressure by lighting a pilot light, but no where does it state that the leak test will charge $50.00. The guy told me i had to sign or he was shutting off my gas. I have been without propane for over 24 hours now, no heat, no cooking, and no hot water. Talk about holding someone hostage Ikard & Newsom.
I told them to come get their tank, and thats when i was told it would cost me over $200.00 to have their tank removed. Well i dont have that money right now, so i guess my kids and i will starve and or freeze to death.
Product or Service Mentioned: Amerigas Tank Refill.
Reason of review: Poor customer service.