I used Amerigas for 2 years. In the beginning they told me that I had to pay $500 deposit in order to be on their monthly budget plan but that I would get it back after 12 months worth of on time payments.
After a year I called to ask about the return of my deposit they told me, no it was an 18 month time frame without any late payments. After 18 months of repeated phone calls to the customer service center, they repeatedly promised my check would be issued but to allow them up to 6 weeks.
After almost 2 years, the customer service person told me it would never be issued as long as I was on the monthly budget plan.
Often random amounts of money was taken out of my checking account. EAch time this happened I called the customer service center (which was never less than a 20 minute wait, by the way) and they couldn't really explain why it happened or how to prevent it from happening again. They are very confused!
I actually had one Amerigas person tell me I should physically go to my local office to talk to them because she didn't know how to help me. She also couldn't transfer my call to them. Since the Kalamazoo office is no where close to my work and only open during my work hours, taking vacation time to addressed this did not seem like a good solution to me.
Since my contract ended two months ago and I switched propane companies, Amerigas informed me that I will pay $75 for a pump out fee, they will credit me the gas in the tank at the rate I paid (do I trust them to tell me honestly?) and then return my deposit minus charges.
Amerigas's propane tank has been sitting in my yard for 2 months now and when I call, they tell me they have allowed themselves 3 months to remove it from my property and then 6 weeks after that to process the refund of my deposit. I am mortified that this is acceptable as standard business practice by any company! I have been lied to and now am being robbed. Stealing over $100 is a felony Amerigas! They are a bunch of criminals in my book.
Product or Service Mentioned: Amerigas Gas Tank.