Contact AmeriGas Customer Service
AmeriGas Phone Numbers and Emails
Toll-Free Number:
-
(800) 427-4968
Emergency/ Hotline:
-
(800) 263-7442
-
(800) 501-8953
-
(719) 633-7791
AmeriGas Emails:
AmeriGas Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
AmeriGas Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call AmeriGas is 8004274968. 89% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 42% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as AmeriGas may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
AmeriGas Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call AmeriGas is 8004274968. 89% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 42% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as AmeriGas may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call AmeriGas mainly because of request for information, payments and charges.
12% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact AmeriGas is Customerfirstfran@amerigas.com. 64% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
How to Contact AmeriGas Customer Service?
Most Popular Number:
| Total calls: 591 | Issues resolved: 26 | Last call: Jan 26, 2026 |
Contact Information
AmeriGas Website:
AmeriGas Help Center:
Corporate Office Address:
AmeriGas Customer Service Reviews
I need a minimum refill of 100 gallons of propane and I have one hundred dollars extra that they have. AmeriGas is really flakey and discriminatory.
I have not had hot water for weeks because they have not refilled my tank, and I had to put the pilot lights on everything. I have been a customer for more than 23 years paying in advance including them installing two furnaces and upgrades a few years ago. I used to use the AmeriGas in Cobleskill, NY, but the recent years everything is worse since centralized including the website and call number, so I have no idea what office(s) are involved. Now, when I need a "Convenient Pay" plan, they will not do that because they base that on a credit check and I do not have much credit as my religions do not allow me to use financing.
I am on a budget during the summer due to my seasonal job having less work, I need to pay in installments. The Dept of Labor is very slow and has not sent me my unemployment checks yet for being partially unemployed. Worse, AmeriGas is like holding me hostage to their company because it is their tank, and another propane company will no fill it. They act like propane is potato chips and dip--they have no sense of safety or caring.
They are supposed to refill when it gets below 30 percent, and my tank is 17 percent. I am a senior with health issues. HEAP has more than fifty million dollars so that is why my tank is not being refilled also, as HEAP offices closed early. I started using HEAP in 2023.
I also feel this is part of the extreme *** racism against minorities, as I am a mixed race female. So, I am dealing with religious discrimination, elder abuse, racial harassment, and poor federal management of funds that are missing like government mismanagement of funds.
Worse than *** flakes running a propane company including their customer service office at LIHEAP. I am being abused by *** flakes and then they try to cover it up.
AVOID THIS COMPANY AT ALL COSTS - Dishonest, Unreachable, and Exploitative Fees
If I could give zero stars, I would. This company is an absolute nightmare to deal with.
You can never reach the local officethey are completely unresponsive. The Indian call center is at least polite and answers the phone, but they lack any real authority to help with anything. Even they were unable to reach the local office and told me it would take 24-72 hours just to hear back.
Im canceling my service, and they are demanding nearly $500 just to pick up the tanks Ive been renting from themtanks that I cannot return myself because they refuse to allow it. This fee is supposedly justified by the inspection they claim to perform on every fill-up, but thats a complete joke.
I had two separate fill-ups where the bottom stand rings were completely rusted out and at serious risk of failure. Did their techs mention anything? No. They just filled the tanks and left, leaving a dangerous situation unnoticed.
The only reason I caught it was sheer luck, as these tanks are on a part of my property I rarely check.
So what exactly is my rental fee paying for? Certainly not safety or proper maintenance. This company is happy to take your money but does nothing to ensure their own equipment is in proper condition.
And when you finally decide to leave, they gouge you for more money on the way out.
This is the definition of a predatory companythey dont care about safety, customer service, or fairness, just squeezing every last dollar out of their customers. Do yourself a favor and find another provider before you get trapped in their web of fees and negligence.
We moved from Pueblo, CO eighteen months ago. I have called many times to get my refund.
Today, I was told that this needed to be negotiated between me and the new owners of the property. Interestingly not one of the half dozen Amerigas employees I have spoken with prior ever mentioned that. All calls are recorded so I am told. I have been lied too more than I can count in the last eighteen months.
Amerigas and its employees either have zero integrity or are completely ignorant about the company and its policies that they are employed by. I was lead to believe several times that this would be resolved and a refund would be forthcoming. Today however the supervisor- Bornface - stated that he is in fact the highest level of authority for the call center for customer service. He then stupidly made the ridiculous and unimaginably absurd suggestion that I go back to the new home owners and request a refund from them.
Amerigas is UNamerican.
Essentially this untouchable corporation has no principles. I would suggest finding ANY other company to provide your propane needs.
How Good is AmeriGas's Customer Service?
Summary of AmeriGas Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call AmeriGas?
Shipping and Delivery Question:
- “Stop gas delivery”
- “Need delivery and exchange bbq gas tank”
- “Delivery problem”
Payments and Charges Question:
- “Dispute over return tank”
- “Billinh”
- “Billing overcharge”
Request for Information Question:
- “Need to talk to a human being”
- “To discuss termination of account .”
- “Need some help from someone who can give me an answer to my issue”
Product/ Service Question:
- “The tank i bought from wallmart is a defect its full doesnt disburse gas”
- “Deconnect”
- “Running very low furnace won’t work at 12%”
Staff Question:
- “No propane service at 9200 Camelback Dr., Austin, Tx 78733”
- Very poor customer service
- “Horrible service”
Account Question:
- “Finish account setup”
- “I wan to set up a new account”
- “Account number”
Employment Question:
- “W2 tax”
- “For my job and salary”
- “One of your employees has expired died had a 401k I need to contact number”
Return/ Replace Question:
- “Need fireplace ligs”
- “Propane exchange tanks not working”
- “Propane exchange tanks not working no stores have any full bottles”
Activation/ Cancellation Question:
- “To cancel auto pay”
- “Cancel an appointment”
- I need to cancel my service with Amerigas.
Website/ Application Question:
- “Propane tank installation”
- “I have a propane tank that needs a new style fill valve install”
- “Install team dome 1" too high tripping danger”
Refund Question:
- “Refund not received after 8 weeks.”
Cards Question:
- “Trying to change card”
Other Question:
- “Prebuy”
- “Unjustified tank lock”
- “I WANT TO BUY 500 IN GROUND TANK I AM PAYING 4.19 PER GAL WITH AMERICANGAS I CAN GET PROPANE AT 2.99 TO 3.14 AMERIGAS IS WAY TO HIGHLY”
Compare AmeriGas Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
