I use their gas for back up for my furnace and requested they discontinue the $9.99 a month charge for meter reading on the off season and was told the only thing they could do was bill the $9.99 charge for 9 months of the year.I said then discontinue my service and they said they would for a $39.95 fee.
I said I was told I could stop service at any time without a penalty or fee. Nope they insist I pay the $39.95. What customer service.
BIT ME!I am pretty sure their next trick will be "did you get it in writing" What ever happened to the good ole days when you had an agreement with a hand shake??
Monetary Loss: $100.