I use their gas for back up for my furnace and requested they discontinue the $9.99 a month charge for meter reading on the off season and was told the only thing they could do was bill the $9.99 charge for 9 months of the year. I said then discontinue my service and they said they would for a $39.95 fee.
I said I was told I could stop service at any time without a penalty or fee. Nope they insist I pay the $39.95. What customer service.
BIT ME! I am pretty sure their next trick will be "did you get it in writing" What ever happened to the good ole days when you had an agreement with a hand shake??
Monetary Loss: $100.