As a current and soon to be former AmeriGas customer I am just as frustrated as everyone else that has posted complaints. Things that separate good companies from bad are how their employees treat customers. Well if you call the Fredericksburg, Va office during their posted business hours 90% of the time you get a recording telling you they're not available. You are then transferred to a national call center that won't answer either. Should you choose to "leave a message for your local office" you won't get a return phone call. The only way to get any type of issue heard with this poor excuse of a company is to drive to the local office and stand in front of them. Notice I did not say "resolved", because they never are resolved. All you get is "double speak" and basically blown off. Any of their employees could be politicians!
AmeriGas constantly plays a shell game with the price of propane. Thank goodness I never signed up for their "budget" plan and just paid upon delivery. Now they're trying to penalize me by trying to charge almost double (75%) more than what other gas companies in the area are for propane ($4.69 v $2.69) per gal. Their BS reason is that they are still selling their "winter" propane. If you ask them to "match" the other prices in town they just laugh.
Fortunately I have the ability to remove their 1000 gal tank and put it on the side of the road and tell them to come and get it. They actually tried to tell me they were going to charge me $900 to remove the buried tank. Well they never paid me to bury the tank when I started service, so I guess I can bill them the $900. They also tried to say there would be a recovery fee for unused propane but the tank is below 5% and they can legally transport it without any recovery being done.
Fight back against AmeriGas! Tell them to take their tanks and go with local companies. If there's an AmeriGas franchise in your town then there are also alternatives!!! Buy your tank, never lease. When you lease a propane tank from a company you are hostage to their prices and practices. In the case of AmeriGas those practices would be unscrupulous.
Monetary Loss: $2400.