470 James Madison Hwy, Culpeper, VA 22701, USA
Not resolved

Culpeper office told me their Pittsburgh office doesn't forward emails sent through their customer service email so they never get them. Called at 4:15 pm on Monday, told by automated answering system that they were not taking calls (theoretically close at 5:30 pm).

Told me they would prioritize us (finally answered the phone) after major storm - on generator power - and we MAY get our gas in 3 days or 7 days. Wanted to buy out the tank (apparently don't own it although thought we bought it) but they wanted another $1700+.

This would allow us to shop elsewhere. Awful customer service, price, gouging, and a black hole into which emails go to die.

Product or Service Mentioned: Amerigas Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $1200.

Preferred solution: If my well goes out my horses die. Think about it. Get me my gas..

Amerigas Cons: Customer service.

  • No Attention To Customer Needs
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