Culpeper office told me their Pittsburgh office doesn't forward emails sent through their customer service email so they never get them.Called at 4:15 pm on Monday, told by automated answering system that they were not taking calls (theoretically close at 5:30 pm).
Told me they would prioritize us (finally answered the phone) after major storm - on generator power - and we MAY get our gas in 3 days or 7 days. Wanted to buy out the tank (apparently don't own it although thought we bought it) but they wanted another $1700+.
This would allow us to shop elsewhere.Awful customer service, price, gouging, and a black hole into which emails go to die.
Reason of review: Poor customer service.
Monetary Loss: $1200.
Preferred solution: If my well goes out my horses die. Think about it. Get me my gas..
I didn't like: Customer service.