tank propane gas service customer customer service bill office delivery price
1.1
Details
Called for a fill up before the storm and they said no but on or before 9/18. They never showed up and missed a second date too. I told them I wanted to buy the in ground tank and they said no! They would sell me a new one but not the one I had. They wanted over twice...
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Review
#1104092 Review #1104092 is a subjective opinion of poster.
Service
Amerigas Propane Tank Refill
Cons
  • Costumer service
Reason of review
Poor customer service
Loss
$700
Preferred solution
Sell me the tank that is in my yard and let's part ways.
1.6
Details
I called to have my gas tank disconnected and picked up as I was moving. When I called I was told that I would receive a refund of the amount of propane still in my tank. I was not told that I would not receive a refund. I was also told by the man that picked up my...
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Review
#1047539 Review #1047539 is a subjective opinion of poster.
Service
Amerigas Residential Gas Supply
Pros
  • Nice drivers
Cons
  • Lack of knowledge of office staff
Reason of review
Poor customer service
Loss
$177
Preferred solution
Full refund

Horrible Company To Deal With | Amerigas review from Orlando, Florida

You have to beg and call several times to get gas delivered. I then cancelled my service and had to call at least three times over a 5 week period of time to get them to pick up my tank which we disconnected ourselves to make it easy for them. Their office staff is nothing to write home about either as they always seem to have a bit of an attitude if you call and complain in any way. I would not recommend this company to anyone.
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Review
#774200 Review #774200 is a subjective opinion of poster.
Product
Amerigas Gas Tank
Reason of review
Bad quality

Full tank and bill to be paid, but have not fixed the leak... | Amerigas review from Orlando, Florida

1.0
Details
It took three calls for me to get them out here to fill my tank. My calls get routed to the Ft. Lauderdale office (concerning enough!) They finally come out to fill the tank, but with a pretest, notice we have a leak somewhere. With the full tank, they confirmed I have a leak- so they left with shut off value off (still no use of gas!). It has now been four weeks and I am still waiting for them to find/fix the leak with our gas tank. In the meantime, they sent me a bill for the gas in the tank (that is turned off)! Kind of like a car delivered with out wheels!!!!! Are they going out of business?
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Review
#580227 Review #580227 is a subjective opinion of poster.
Product
Amerigas Gas Tank
Cons
  • Problem not fixed
  • Unable to reach by phone
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Poor Service Review

I'm in collections with amerigas but have been paying all along, I only find out because I happened to check my credit score. This is ridiculous, this is the second time this has happened in less then a year. I call at 8;05 and the phones are still off. Unbelievable. I Like TECO much better 16 years of service with them never one hitch.
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Review
#540392 Review #540392 is a subjective opinion of poster.
Customer of Heritage Propane bought by Amerigas and the customer service has suffered greatly. Long delays in propane delivery. Called for a delivery and waited for call for appt. for the delivery. Instead the driver calls on his way out 5 days later (I was at work),so...
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Review
#374119 Review #374119 is a subjective opinion of poster.
Product
Amerigas Gas Tank

Ameirgas not reliable | Amerigas review from Orlando, Florida

amerigas wants you t0 adapt to their delivery schedule rather than satisfy a customer with a delivery when they need it. I am so pissed with them I will be seeking to use another company. They dont call back to let you know delivery won't be made. they expect you to wait up to two weeks for a delivery. great way to stay in business. I won't be using you anymore as you do not put the customer first. it is a terrible way to operate a business. as well as frustrating on customers part. maybe you need to add drivers if you have that many customers. than they want to charge you for emergency delivery if you need it right away. that is ridiculous thats saying right there the delivery is possible but not without a price
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Review
#370034 Review #370034 is a subjective opinion of poster.

No customer service @ AmeriGas

Imagine my surprise when the first thing I see before posting my complaint is a posting by AmeriGas stating that they Provide "outstanding customer service" and to Please try to contact Amerigas Customer Service directly prior to posting any complaints on this site. What a joke. I called 3 times to get answeres to some questions but the custmer service rep could not help so she was going to have the MGR call me back I waited 2 days and they never called. I took my new business to their competitor,they matched the price , no contract to sign , no hidden fees. I guess it was my lucky day that AmeriGas showed me exactly what type of company they were prior to getting in volved with them. I feel sorry for anyone doing business with them. And I would never recommend them to anyone.
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4 comments
Anonymous
#351447

Hello Goodaro , I'm sorry that you are having issues with your account. Please send your account details to customerfirstfran@amerigas.com or so we can proptly assist you. Thank you, Fran

lucky
#341532

I have to agree with you...I have tried to talk to someone for 2 days and they said that they would have someone return my call.Right...I am going to call all the propane companies in my area(Middletown Oh)

today...and see what they can offer me..I am going to send Amerigas a Registered letter through the post office to come and get their tank...People they are not the only Propane company in town. :x

Anonymous
#339877

You want all Amerigas employees on an unemployment line huh? Real nice, lady.

I hope your *** dried up and rots out and your children get cancer. How about that?

Anonymous
#339503

They are not customer friendly at all. Each of them should be working at a funeral home with their personality.

When you first go to them they offer you 1.99 a gallon and then raise you to 2.49 a gallon which is still pretty good.

The following year to do a pre-buy they charge 3.41 a gallon where other gas companies are charging 2.45 a gallon.

Try to reach them by phone. You can call all day and not get a response.

So glad I changed companies. I would not recommend them to anybody and have given out the new company that I am presently with. I could care less if AmeriGas went under and their employees are on the unemployment line. They deserve this and much more.

This is the worst company I have ever dealt with.

I have their tank on my property and now have to pay them to take it away. I have made at least a dozen phone calls to no avail.

This is a company that just does not give a *** about service, only thing they are interested in is getting the money in their pockets.

I tell everyone do not go to AmeriGas but shop around. To many other companies out there that want your business and will treat you so much better.

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Review
#257545 Review #257545 is a subjective opinion of poster.

Amerigas has terrible customer services

I ran out of propane. I ordered propane 1 week ago on a Monday and Amerigas said it would be delivered in three days, by Thursday. I am an existing customer; it is a week later and still no propane. I have called repeatedly today and was assured a delivery today. Now it is after 5PM, the local office is closed and no delivery. Food is spoiling and I am having to spend money on cost of dining out (propane is used for all our cooking). What awful customer service. I waited all weekend for a delivery today, Monday, and nothing. If they could not deliver last week all they had to do was say so and I would have made other arrangements. Instead I am disregarded and inconvenienced because of Amerigas inadequacies. Good thing I own my propane tank ....I am going to exercise my freedom of speech and commerce and pass the word along and buy my propane elsewhere.
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Review
#235419 Review #235419 is a subjective opinion of poster.

Contact Amerigas Customer Service

Website:
Mailing Address:
460 North Gulph Road
King Of Prussia, Pennsylvania 19406
United States
Phone:
(800) 427-4968
All Amerigas Contacts

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Latest Question

Amerigas Questions

Amerigas Is Raising My bill Why?

My bill has been 14.00 to 20 for 3 years, last several months have climbed to 40 to 50. 1st call they chg extra 9 to repair lines if needed, today I called and was told they have repaired several meters who were not functioning properley and now they read correctly, BS then if I have the lines checked it is a $94 chg, and if i disconnect they keep my deposit. This company is price gouging and lyeing. I only heat A brand new gas water tank which is turned way down. Crazy *** in Orlando, I rent and I have no control. wtf.
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4 comments
Anonymous
#231916

We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help.

At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located.

Thank-You. AmeriGas Customer Service.

Anonymous
#208646

If the company was really interested in saving mony they should look in there own back yard. Its not the raise's that Uppermanagement gets, It starts with all the useless spending they pay out, Yes they jet every manager all over the place for upper crust meetings, wine and dine them,put them up in exclusive motel's for meeting's that dont amount to a *** thing except to preach how they need to make more money and pay out less, Save save save, Must reduce spending, They have a call center in the Upper midwest region where they actualy fly people to work, supply rental cars feed them and of course put them up in motels while they are there,(Talk about a pay raise) then fly them back home for the weekend, Then they get to do it all over again, What ever happend to the days of living where you worked?, Sure wish they would pay for my car,Lodgeing, and meals, The Upper midwest managers get paid for up to 3 Good so called meeting Trips a year anywhere from Casinos, to resorts tthen they still get a paid vacation on top of that, we all should be so lucky to have the money to blow on such uselessnes of company money, but then again I cant help but wonder why the price goes up, and the service goes down because they have to cut back and save, Must mean that more and better trips are on the way or the upper crust's need another raise, It's also how so many managers can miss there marks for the year, but yet the Upper's can still achive to manage a yearly bonus, But I guess thats why they get paid the big bucks

Gee I cant but wonder if this is why you need to pay more

Anonymous
#139519

The Yacht is great and payed off if I could post pics of it here I would. You would have to agree that it is a nice one. Gene is a great guy He can't help he has been successful in his life and made a good career for himself.

Anonymous
#139145

Clearly AmeriGas has been in business for over 50 years and has become the largest propane marketer in the United States by nickel and diming retards like yourself. The CEO wasn't able to make his yacht payments, so they decided to tamper with your meter so that a multi billion dollar company can make a few extra bucks off of you every month.

Or not. Get over yourself, holy *** ***.

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Review
#180259 Review #180259 is a subjective opinion of poster.
Product
Amerigas Gas Tank