Glen Allen, Virginia
Resolved
1.3
Details
0 comments

Update by user Feb 05, 2016

Manager contacted me and resolved all issues to my complete satisfaction

Original review posted by user Feb 05, 2016

I hope I get another quality survey for my last service call. I missed three days work to get a gauge replaced, first showed up with no pumper truck as scheduled, (the second appointment was a complete no show).

I was told at the completion of the third appointment (yes, they finally showed up) that I had to fill the tank (439 gal vs 322) to "test the new gauge". Then I get hit for $2.86 per gallon for that scam when I would have waited until summer for a much cheaper pre buy.

Oh how I miss the old company with employees that understood a phone complaint, when I called in today it was much more like "what's your problem". Not rude...just not helpful.

Reason of review: Pricing issue.

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