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This company has suddenly become a nightmare. Apparently, the right hand doesn't know what the left is doing.

I have a tank for my dryer only. They used to be bad because they only delivered 2 times a year and wouldn't come until I ran out (usually during a holiday). Now suddenly, they are delivering and billing and charging for tank rental on an irregualar but frequent basis.

Most recently, I paid a bill on the phone that was not registered with the local Amerigas.

Now they are trying to charge me an incorrect late fee. I spoke with someone in National who said they would take care of it. Weeks later, it's still there. Then, National calls to ask me to pay the bill, I tell them what happened and they say, "call local, we are not responsible." I call local and no one ever answers the phone or returns a call.

Convenient! They are nothing short of thieves.

Company wrote 0 public responses to the review from Apr 08, 2010.
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Anonymous
#231926

We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help.

At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located.

Thank-You. AmeriGas Customer Service.

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