In Taos New Mexico since New Mexico propane took over Amerigas they no longer offer service of any kind we were a keep full account we have been allowed to run out of fuel repeatedly our account is always paid on time, now they don't fill grill cylinders, they offer no customer service and will not repair heaters or do service of any kind on propane systems, they apparently can't fill propane tanks of customers this company also overcharges for fuel if you can get it at all, we had a rather large service tech try to intimidate us when we told them we were switching to our local coop just further proof this company no longer cares for the customer. Two years ago when it was still Amerigas we never had these problems if our furnace went down a service tech came and took care of it with a smile on his face if a service tech could not get there in time John the last real manager in Taos would come and fix the problem himself.
New Mexico Propane claims to be Amerigas but they are the worst company we have ever had to deal with.
We can't even go exchange our grill cylinder at WalMart because this company can't keep them filled either. The local coop we are switching to now has the people we can trust we know their service techs and drivers they won't let us run out or be left in the cold my advice leave Amerigas as fast as you can they are not to be trusted but really should be investigated.
Product or Service Mentioned: Amerigas Customer Care.
Reason of review: Poor customer service.
Amerigas Pros: Old staff at amerigas they cared.
Amerigas Cons: Customer service and price gouging, Quality, Intimidation from service tech.