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I contacted Amerigas a week ago to schedule an appointment for this week. I was told that the the service guy would call me when or before he arrived.

I confirmed this with the office three or more time throughout the course of the day. Finally at 5pm my neighbour tells me he came by and left because I wasnt there. No call. No service.

Nothing. I called to complain and was put on hold for 10min. The manager Sam then promised me free gas and that the guy would be back first thing the next day. Here I am 1hr and 30mins after 9am the scheduled time that Melissa quoted me and I still have no gas.

So just to recap. I can't take a hot shower, cook,or go to work because of this companies horrible customer service.

Product or Service Mentioned: Amerigas Manager.

Company wrote 0 public responses to the review from Aug 12, 2010.
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Anonymous
#231872

We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help.

At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located.

Thank-You. AmeriGas Customer Service.

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