Belleview, Florida
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MY WIFE AND I WERE TOLD THAT FRIDAY, APRIL 3RD IS WHEN WE WOULD RECEIVE OUR PROPANE DELIVERY... MY 8 YEAR OLD SON WAS "OFF" FOR SPRING BREAK AND I LIKE TO TAKE HIM PLACES(THE PLAYGROUND, FISHING, OUT TO EAT, ETC.) I CALLED AMERIGAS ON APRIL 2(MY BIRTHDAY), TO SEE ABOUT WHAT TIME THE DELIVERY DRIVER WOULD BE COMING, SO I COULD MAKE "PLANS" WITH MY SON... THE WOMAN I SPOKE TO, SAID SHE DIDN'T KNOW WHAT TIME THE DRIVER WOULD BE MAKING MY DELIVERY BUT FRIDAY WAS THE DELIVERY DAY FOR BELLEVIEW. I TOLD THE WOMAN I HAD A FENCED-IN YARD AND SOMEONE WOULD HAVE TO BE HERE TO OPEN THE GATE, AS THE TANKS WERE LOCATED IN BACK OF MY HOUSE. MY WIFE HAD ALREADY CALLED AND PRE-PAID $219.00. THE WOMAN SAID, "WELL, CAN YOU LEAVE THE GATE OPEN" ? I REPLIED, "I CAN, BUT I DON'T REALLY LIKE TO". I WAITED ALL DAY FRIDAY, COOPED-UP IN THE HOUSE WITH MY SON AND NO DELIVERY DRIVER EVER CAME ! I HAD LEFT MY GATE OPEN, JUST IN CASE MY SON AND I WERE "NAPPING", WHEN THE DELIVERY CAME. WELL, THE DELIVERY NEVER CAME, I SAT IN THE HOUSE ALL DAY WITH MY SON.. OUR DAY WAS "WASTED" AND WE ARE ABOUT TO RUN OUT OF PROPANE ! I AM HESITANT TO COOK THE "EASTER DINNER"(TURKEY, VEGETABLES, STUFFING AND BREAD) FOR FEAR OF RUNNING-OUT OF GAS AND SPOILING OUR DAY(EASTER SUNDAY) !!! I HAVE CALLED THE OFFICE, WHICH IS CLOSED, ALL THEY HAD WAS AN EMERGENCY # TO CALL, IN THE EVENT OF A "GAS-LEAK"... I AM PISSED, THEY MADE US PAY IN ADVANCE FOR THE DELIVERY THAT NEVER CAME ! I FEEL LIKE CALLING THEM ON MONDAY AND TELLING THEM TO SEND ME $219.00 AND I WILL FIND SOME OTHER COMPANY TO FILL MY TANKS.. I KNOW WE CAN DEFINITELY NOT WAIT UNTIL NEXT FRIDAY(APRIL 9) FOR A DELIVERY, AS WE WILL SURELY "RUN-OUT" BEFORE THEN. I WILL HAVE A "BONE" TO PICK WITH THEM, COME MONDAY MORNING !!! HOPEFULLY, SOMEONE WILL TAKE THEIR FINGER OUT OF THEIR *** AND BRING US THE GAS WE ALREADY PAID FOR....

Product or Service Mentioned: Amerigas Gas Tank.

Reason of review: Poor customer service.

Monetary Loss: $219.

Preferred solution: Price reduction.

Amerigas Cons: Customer service and price gouging, Business practices, No delivery when expected.

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Anonymous
#967910

Leave them they charge entirely too much and their gas is the same as anyone elses. You will get cheaper rates and a 1000% better customer service

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