We have gotten a late winter here in Prescott az.
My 120 gallon propane tank ran empty.
This is my fault for not watching the level gauge on the tank.
I called in to the local office to schedule a refill.
I was told by the lady taking my order that they have a strict 2 week advance notice policy on fills.
I was also told that even if there was an opening that day, I would still have to wait the 2 weeks.
And that their policy states that I would have to pay $150 out of route fee to get propane any sooner.
I told her no and that we would figure something else out.
So now my family will be paying APS well over $200 to use our electric heaters for the next 2 weeks.
She had a very uncaring attitude toward my family's situation.
She acted like her company is to big to fail so she and they didn't care about my situation or need my money.
I now regret signing a year contract with AMERIGAS!
Product or Service Mentioned: Amerigas Gas Tank Refill.
Reason of review: Poor customer service.