3.0
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1 comment

We have gotten a late winter here in Prescott az.

My 120 gallon propane tank ran empty.

This is my fault for not watching the level gauge on the tank.

I called in to the local office to schedule a refill.

I was told by the lady taking my order that they have a strict 2 week advance notice policy on fills.

I was also told that even if there was an opening that day, I would still have to wait the 2 weeks.

And that their policy states that I would have to pay $150 out of route fee to get propane any sooner.

I told her no and that we would figure something else out.

So now my family will be paying APS well over $200 to use our electric heaters for the next 2 weeks.

She had a very uncaring attitude toward my family's situation.

She acted like her company is to big to fail so she and they didn't care about my situation or need my money.

I now regret signing a year contract with AMERIGAS!

Product or Service Mentioned: Amerigas Gas Tank Refill.

Reason of review: Poor customer service.

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Anonymous
#1462795

Bad service

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