tank propane gas service customer customer service bill office delivery price

Amerigas = Thieves

I started calling for a fill on January 13th and called every day through the 17th. "Your local office is not accepting calls at this time" is the message I got continually! I emailed a complaint and asked for a response. I got a call advising supply was limited and crews were over scheduled. The price per gallon went from 2.47 in November to 5.25 in January! Two week delivery and by then we were @ 10%. I told the rep to pick up the tank. He said you'll have to call the local office (which I couldn't get through to). . . . February 6th I get a bill for $154 for EMPTY TANK RENTAL!!!!!!!! Who are these people accountable to??????
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Review
#474738 Review #474738 is a subjective opinion of poster.
Loss
$1800

Ignored my order | Amerigas review from Columbus, Ohio

Called Jan 7 while tank was at 30% and was told they would deliver in 7 days. On Jan 20 called again and the gentleman I spoke wanted to know who I had placed order with. My response was Marcus it was you. He said the ordered had not be placed but he would do so (should I believe him this time). NO order not placed. Kept calling but no one answers phone. Emailed no response. Called emergency line (Jan 26) as we are now at 8%. Told they would deliver next day Jan 27. Saw no truck in my drivewy today. Now -3 out, low on propane and my husband is sick with stage 4 brain tumor. Not easy to just pick up and go. Called emergency line again, no answer, waited on line for an hour. We have been with them for 20 years - NO MORE
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#473161 Review #473161 is a subjective opinion of poster.

Local Office Unable to Accept Calls | Amerigas review from Columbus, Ohio

The most ridiculous thing I've ever heard from a large corporation! Especially a service provider. I have received this message for three days now. Called the Emergency line and was on hold for THIRTY minutes - I had to hang up. I did leave my number but havn't heard from anyone. No one in this area is accepting new customers due to the shortage - what are we supposed to do in these temps? I would feel differently if there was a front end message explaining the situation; but to hear: Your Local Office is Unable to Accept Calls????????? I can't wait for them to remove their tank from my yard. DONE with Amerigas and their high prices!
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2 comments
Anonymous
#780325

High call volume is to be expected with the weather and the shortage. Why not just drive to your local office and speak with them in person??

John N
#777671

Good luck with propane this year. As you are finding out.

There are always electric heaters if you have to.

Perhaps you could appeal to "Dear Leader" for help? He is busy combating global warming, but who knows?

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Review
#472665 Review #472665 is a subjective opinion of poster.
Loss
$1800

Don't trust Amerigas Propane Machines

I used my credit card trying to get a Full Propane tank for the weekend. I received an error and did not receive a receipt either. Once I got home immediately checked my checking acct.. A debt had been received to take my money out of my acct. but no credit was there. I called the toll-free number. Just what I thought, the female I spoke with said she didn't know when I would receive my refund. They can sit on my money for the weekend or even longer. But yet I can't BBQ because they have my money.
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Review
#413697 Review #413697 is a subjective opinion of poster.
Loss
$19

Margella54 | Amerigas review from Columbus, Ohio

Starting calling in September 2012 to let Amerigas know my father in law had passed away and we needed service changed to our names as we were moving into the house. It took until Dec. 2012 to have the change done, even after sending them a death certificate and all of our info. In December 13, 2012 we requested our tanks to be filled, it took until Jan. 5,2013 for this to happen. Of course we ran out of gas. I called everyday, e-mailed everyday and also called the national number. Never recieved any phone calls or e-mails. When they finally came out the driver told me to make sure I checked my bill because it would probably not be right! I have had two bills and neither have been right. 191.00 mistake on the first one and 147.00 on the second. Two weeks ago I was told it would be taken care of and a credit statement sent to me but that has not happened. At this point in time we are considering putting in electic heat so we will not have to deal with this every month or so. A word to the wise, DO NOT GET PROPANE FROM AMERIGAS!!
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Review
#385593 Review #385593 is a subjective opinion of poster.
Product
Amerigas Gas Tank
Tags
  • Call option
  • Bill Clinton

Amerigas Dishonest

I just contacted their "emergency" line. No help, Several months ago I received a tank Rental bill. I called customer service and was told that if I had the tank filled, the rental fee would be waved. It took over a month for the propane to be delivered. I received an invoice for propane AND rental. I paid the propane portion. I received threee subsequent invoices for the rental. I responded to each in writing. Never received a response. This morning I went out to light the heater for a Karate class and found a service order under the tank lid that tank is locked out. I will contact PUCO to file official complaint. This is also our emergency heat and we are in a snow and ice storm now. No note on the door. Just a service order under tank lid. HORRIBLE CUSTOMER SERVICE. Gutless swine! Bait and switch. Dishonest. They claimed there is no way to contact the local office or a service person after 5 on Friday until 9 on Monday.
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#290759 Review #290759 is a subjective opinion of poster.

Changed charges after signing a contract! | Amerigas review from Columbus, Ohio

I contracted with Amerigas for their service. After being charged higher fuel charges than when I contracted for a fixed cost which was never met. I started looking for a provider that didn't have all the extra cost. Now they changed their contract which they require a $100 charge for termination of service! They keep charging for every little thing! If there is more than 5% in the tank they charge $120, which they also resell to customers. How better to gouge the customer! By the time you read this post they will have increased their charges even more!
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4 comments
Anonymous
#404323

We had a contract price. They send bills w?o a price per gallon on them (humm on purpose) so you dont even know how a gallon you are paying.

Rip off.. Cn Brown doesnt charge any hazmat or delivery charges to their customers..

Anonymous
#387063

Actually whinemuch all fees are not disclosed. I was an Amerigas customer until they decided they would not lower the price of their propane below $2.89 a gal.

I went to another propane company and locked in at their rate of $2.19 a gal. So...it is not just $15.00 hazmat fees. And as for hidden fees, they sent out a terms and conditions paper a month and a half ago now stating that they can charge $100.00 if you terminate service with them.

Kind of unlawful don't ya think. I wrote them back that I did not agree with that term and condition and as soon as I finish writing this, I am going to call them and tell them to pick up their tank.

Anonymous
#385749

They charge termination fees because it costs money to send people and equipment out to pick up a tank every time a customer throws an infant temper tantrum because they had to pay $15 worth of hazmat/fuel recovery fees just like every other company charges. These fees are all fully disclosed to you and are also explained in the paperwork you're given when you signed up, but that would actually require you to take time of your busy white trash day and read something.

Anonymous
#385394

they are crooks that come in the day time !!!!

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#278236 Review #278236 is a subjective opinion of poster.

Stealing my hard earned money | Amerigas review from Columbus, Ohio

I have been an AmeriGas customer for 5 years. I live in a mobile home and have all electric heat. I have a centrally located propane heater in my mobile home installed by the previous owner to offset the electric bill. The second year of using this heater I had a 200.00 dollar gas bill in one month. I stopped using the propane and shut the valve off. Well I continue to receive bills from AmeriGas. When I call and give them the meter reading which is 3704. The bill says beginning reading 3705. Ending reading 3709. I am now being charged late fees on propane that I have not used. This matter will go to the attorney general. I am tired of dealing with this company.
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2 comments
Anonymous
#231947

We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help.

At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located.

Thank-You. AmeriGas Customer Service.

Anonymous
#125902

That is good call the attorney general maybe he will come out and turn your pilot lite off for you. I love it when people won't take responsibility for their own actions and rely on a government agency.

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Review
#174916 Review #174916 is a subjective opinion of poster.
My Amerigas cost per gallon has gone from 2.98 to 4.39 in three months. I just checked the price per gallon at Landmark and found it to be 2.04, less than half what Amerigas is charging. Needles to say, I am switching companies immediately. I have falsely assumed that...
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11 comments
Anonymous
#540625

I totally agree with you. I needed propane desperatly one year and they wanted to charge me 120.00 for emergency delivery because they had to pull a truck off his regular schedual to deliver to me.

Not even an HOUR later there was an Amerigas truck going right past my house to a neighbor's.

Had to pull a truck off a regular shedual??? Course I did not buy from Amerigas and I won't in the future.

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#168373 Review #168373 is a subjective opinion of poster.

Contact Amerigas Customer Service

Website:
Mailing Address:
460 North Gulph Road
King Of Prussia, Pennsylvania 19406
United States
Phone:
(800) 427-4968
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