We have been using Amerigas and were happy until we ran out of gas on a Saturday. Our gauge said we had 15% in our tank, but evidently we were out. We paid the $125 service charge for Saturday delivery, that was not the problem. The problem was that since we were paying the delivery charge anyway, we decided to let them fill the tank as we had gotten the best price from them in the past, not knowing that they were going to charge us well over $1 per gallon more than their competitors.
In our emergency situation, Amerigas took the opportunity to take full advantage of us, costing us $470 more than we expected. When we tried to talk to the office about the problem, they wouldn't change the price and were rude.
Amerigas lost the potential for tens of thousands of dollars of our future business by gouging us for the $470. How's that for smart business?
Product or Service Mentioned: Amerigas Tank Refill.