Spring, Texas
Not resolved
1 comment

We have a vacation home in Idaho, and have figured out if Amerigas knows you don't live at the house full time, they will send you a bill for propane that wasn't put in your tank! They sent us a bill for over $1,000 indicating 392 gallons of propane were put in the tank.

Silly them, we only used our house for an 8-day period during the time they said they filled it! We've been in dispute for 9 months. Amerigas didn't leave a fill tag on the tank and wouldn't indicate on the bill the beginning percentage on the tank or ending percentage after filling it. We've called the McCall office at least 9 times to discuss.

They can't prove they filled it, we asked them to send us documentation of the fill from the truck....they sent us a HAND-WRITTEN ticket!! Go figure. If they know you have a vacation home they assume you can't track usage. The driver's apparently will fill their own personal tanks (or friend's tanks), and record it as filling your tank.

Amerigas in McCall, ID does not reveal or document details from tank fills. They need to be regulated and watched. Five calls to corporate office keep being re-directed to the local office.

After 9 months of asking for documentation of proof they can't give us anything. Do Not use Amerigas!

Product or Service Mentioned: Amerigas Tank Refill.

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We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help.

At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located.

Thank-You. AmeriGas Customer Service.

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