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We were told on the phone that since our residence was owned by an individual with several properties using Amerigas that we would receive a discounted rate. They also told us that there was a 150 gallon minumum. When we got there, the man was rude...having just gotten back from lunch, and treated us with disdain and a condescending attitude.

When he rang the order up, it totalled more than $325, after having been told on the phone that it would be no more than $280. It's a good thing that I had extra cash on me. The man then told us that he didn't know when the gas would be delivered, nor did he offer to call us on the day of delivery so that someone would be home.

On the day of delivery, the truck arrived and after knocking on our door 3ith no answer, they left. Had our dog not started barking after they were pulling away, we would never have known they were here. We were able to call the dispatcher and they sent the guys back.

This was at the Hernando, Mississippi location in November, 2009

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Anonymous
#232452

We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help.

At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located.

Thank-You. AmeriGas Customer Service.

Anonymous
#232450

We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help.

At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located.

Thank-You. AmeriGas Customer Service.

Anonymous
#207305

Well we get calls about things like this frequently. If I could add to what ivlevinu2 said..

Most definitely sounds like out of gas situation, either that or he found a leak but if he completed it after it was probably just empty. That or being that you had to go pay in advance to office it could mean that you were actually locked off for non payment, which is same case you'd need to be home because interruption in service means it needs to be checked for leaks when turned back on for your safety.

Anonymous
#96305

I'm not clear on what you say happened. First off my experience would say ,if the owner of the properties uses Amerigas,than why are you expecting his discount?You will not get his discount unless he buys it on his account for you.

Second,the 150 gallon min purchase is not unheard of.Could the extra $45.00 be a cost to do a leak check because the tank was out of gas?

Third,You state the delivery driver knocked on your door before filling your tank.Most deliveries are made without someone being home,he didn't deliver,that's odd.You said you already paid for delivery and in all cases someone of adult age must be home for a leak check.By company policy,if an interruption of service has occurred, than a leak check must be performed. You did not answer the door ,he did not fill tank.Don't you think it strange, that he completed his job when you were home when he returned the second time?

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