tank propane gas service customer customer service bill office delivery price

Charged to end service. | Amerigas review from Hanover, Pennsylvania

1.0
Details
New propane company offered me a great price. They came and disconnected Anerigas’s Tank. I called them to cancel service. I had a $0 balance. 5 weeks later, they finally picked up the tank. A week later I rec’d a bill for$63.00 disconnection fee! They did nothing but get their tank back. Now, 60 days later, they added $36 to make the new total Now $99. For nothing!!!!!! Do not get involved with Amerigas!!!!!!!
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Review
#1695337 Review #1695337 is a subjective opinion of poster.
Cons
  • Difficult to switch
Reason of review
Return, Exchange or Cancellation Policy
Loss
$99
Preferred solution
Don’t charge for doing nothing! Other company physically disconnected.
Tags
  • Charges For Nothing

Worse gas company in creation. | Amerigas review from East Stroudsburg, Pennsylvania

1.0
Details
I am a senior on auto delivery. They “forgot” my delivery 4 times, twice creating a dangerous situation where in zero degree weather the heat went off and the smell of sulfur as a gas warning went through my home. Once I had to leave for a hotel or freeze to death. For this they sent me $50 and a note. They take more than 400 per month for this service. Now they tell me I have to pay them $2,000 to take out their tank. Even if I get someone to dig it out, after viololating my contract. This is time for court. We should have a class action suit and name the builders who worked with them and armed us up like Toll Brothers.
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Review
#1673884 Review #1673884 is a subjective opinion of poster.
Service
Amerigas Propane Tank Refill

Thieves | Amerigas review from East Stroudsburg, Pennsylvania

1.0
Details
They're robbing everybody in the Poconos they charge between 4 and $4.50 per gallon.I got sick and tired of getting bills for $800 up $1300. I found another company they gave a tank for free I pre-bought the gallons at 1.07. I told AmeriGas to come pick up the tank the, tank was filled to 75% that I paid for. I was told I will not be reimbursed for the gas that they took back in the tank This company should be put out of business I am a disabled person and my wife is also we're on a budget here and this is the things that they do to rob people and steal I will pursue this to as far as I can
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Review
#1664706 Review #1664706 is a subjective opinion of poster.
Pros
  • Delivery people are great
  • Auto delivery
Cons
  • False advertising and extremely rude customer service
  • Being cheated out of gas refund and poor customer service
  • Suck
Reason of review
Pricing issue
Loss
$1
Preferred solution
Full refund
Tags
  • expensive
They are the worst. Fees fees fees. Just charged me a tank removal fee of 64 dollars to come and pick up their tanks after I switched to another supplier that was 40% cheaper by the gal. Anytime I called to ask why their price of 3.17 a gal was so high compared to...
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Review
#1502948 Review #1502948 is a subjective opinion of poster.
Reason of review
Pricing issue
On 2/25/19, Hailey was caught up in a blizzard. We were out of town but we were notified by a friend that there was a smell of gas in the house. We called Amerigas and the Manager, Bill Saxton drove from Twin Falls to Hailey at night, in a snowstorm to check out the...
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Review
#1480443 Review #1480443 is a subjective opinion of poster.
Service
Amerigas Customer Care
Reason of review
The Amerigas manager went above and beyond to help me. He is amazing!
1.0
Details
I have a Toll Brothers house built in 2010. I was told I had to use America’s, I am sure there was a kick back. We have 500 gallon tanks and were told we could not change for at least 5 years. Now I want to take out their tank and use another company. Even though I...
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1 comment
Anonymous
#1630081

Let me be clear that I am speaking about Amerigas !! Propane company.

Terri led to seniors. I am a senior on a monthly payment plan Nd although the bill is always paid on to E and often far more than propane used or delivered, they often “forget” my propane leaving me to freeze once for days and have to wait for inspection because they forget to send my propane.

I got a sorry once and $50. They have done it again twice!

Review
#1445839 Review #1445839 is a subjective opinion of poster.
Service
Amerigas Propane Tank Refill
Reason of review
Pricing issue

False advertising & Horrible Customer Service | Amerigas review from Hawley, Pennsylvania

1.6
Details
I am set up on auto pay and auto fill and ran out of propane and as their website states, I should receive a free tank refill if I run out of propane. I called to speak to them about this and they said I'm not eligible because I didn't pay my yearly tank rental fee, which I didn't even know existed. They were very rude to me and not at all helpful. This isn't the first time I've encountered their rude customer service department. I am switching as soon as possible and would never recommend this company to anyone!
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Review
#1442801 Review #1442801 is a subjective opinion of poster.
Cons
  • False advertising and extremely rude customer service
Reason of review
I ran out of propane and i'm on auto fill and auto pay and am supposed to receive a free fill but was told no by your extremely rude customer service department.
Loss
$130
Preferred solution
Let the company propose a solution
Fraudulent business practices - Amerigas review
For the past 32 years I was with a family owned company that I had no problems with. 6 months ago I had my tanks filled by this company & paid them. Around the 1st of the month I received a bill for tank rental of $130 along with terms & conditions. I called & told...
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Review
#1430224 Review #1430224 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Pick up the tanks, cancel my account & do not send me a bill.
1.0
Details
So I got a flyer from Amerigas, indicating that if I switch from my current provider, they would give me a better deal. Happily I called a few minutes ago (Friday Nov. 9), and I got a female CS rep on the line. I asked her what is the rate per gallon, what is the cost...
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Review
#1397064 Review #1397064 is a subjective opinion of poster.
Service
Amerigas Customer Care

Contact Amerigas Customer Service

Website:
Mailing Address:
460 North Gulph Road
King Of Prussia, Pennsylvania 19406
United States
Phone:
(800) 427-4968
All Amerigas Contacts

Amerigas Products and Services Reviews

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Pissed off | Amerigas review from Duncansville, Pennsylvania

1.5
Details
My first Bill from amerigas. Got charged a hazmat fee 10.99, plus a fuel recovery fee. 6.01. my gas was 32.65. for a 49.69 total. !! Why I'm I getting charged these fees? The hazmat is total *** Needless to say I'm switching company's when I need fuel again
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Review
#1267010 Review #1267010 is a subjective opinion of poster.
Reason of review
Pricing issue