The following dealings are with Amerigas in Temecula California. Amerigas had an existing tank at a house I bought on Feb 1, 2010. I activated service with them. My first and second bills from this company were shocking. The house was unoccupied much of the time and weather mild. The meter looked very old so I called to ask to have it checked, and to inform them I smelled a gas leak and my concern about the rusty condition of their tank which looked unsafe and was an eyesore.
The woman I spoke to said the meter was correct, something she couldn't have known. She said I used the gas which was not their fault. She did not respond to the complaints about the leak and the tank. For safety, I turned the gas off at the tank. after a couple days their tanker arrived to top off my tank. I informed their driver of the problem and showed him the leak. He said he would arrange to have the leak checked and the meter changed out. He left no gas. After nearly a month more during which I could not get Amerigas Temecula on the phone, I finally called an Amerigas office in another city to find out what was going on in Temecula. This did not help and after several more days with the shut off tank, I arranged for propane with another company.
Only then I got through to Temecula Amerigas and told them I gave up on them and to come get their tank. The person I spoke to then was very nice and offered a special price to stay with Amerigas. I said that should have been offered in the beginning and now I did not trust in them. They had been rude, unresponsive, and left me stuck with no service and I wanted their tank gone.
My new provider, Fallbrook Propane, removed the Amerigas tank and left it in my driveway.
From what I read and hear, my experience is not unusual. Just my misfortune to blunder into their clutches simply because their tank was here. I didn't know their reputation or my options. I'll be relieved to get their rusty tank gone and hope I get my substantial deposit back without going to court to get it.
Let the buyer of propane beware. Propane is not regulated like public utilities such as gas and electric.
Product or Service Mentioned: Amerigas Gas Tank.