We live in California. This has been a very warm winter in 2017 - 2018.
I received a notice on February 7, 2018 that Amerigas was raising our agreed upon monthly budget pay amount by $100/month to $331 starting in March for the next 6 month of our budget pay period. We have used half the amount of propane this winter than we used in the last 2 years due to a very warm winter. Their excuse for raising the monthly is that the east and mid-west have had an extremely cold winter and there will be high settle up bills. This does not apply to the CA region, but they made a decision for the entire country and will not budge.
They even told the local offices not to adjust the new monthly rates! They project we will use 800 more gallons before July. We NEVER get gas after March. This is now February 19th.
We will end up with a huge credit of over $1500.00 by July when we settle up.
Their price is also $1.00 higher than all competitors in our region. Terrible business practices!
Product or Service Mentioned: Amerigas Residential Gas Supply.
Reason of review: Pricing issue.
Monetary Loss: $1500.
Preferred solution: Price reduction.
I liked: Courteous friendly drivers, Convenience of buying propane close to home.
I didn't like: Business practices.