Update by user Feb 27, 2013
After many complaints via email and phone, we finally got a delivery. It seems to help to find out who the Quality Assurance Specialist is in your area AND to cc the company CEO. For example:
Quality Assurance Specialist
Customer Relations Representative
Santa Cruz, CA
Phone: (831) 438-3400
Fax: (831) 438-3831
Original review posted by user Jan 22, 2013
We submitted a request to fill our propane tanks on Dec. 26, 2012. After not seeing a delivery for during the next two weeks, I again called the company. A partial delivery of 20% was made with the driver's note he would return the next day to complete the delivery.
It is now over 10 days past the lastest promise and still no sign of our propane.
Not being able to fulfill customers' requests for their product does not speak well for the long term prospects for Amerigas. At this point, if we do not receive a full delivery within the next week, we plan to switch to another company.