I purchased first "country home" early 2001. I was told "you own your own tank" by the home sellor and her Realtor.
Really didn't understand the significance. Home sellor praised Amerigas delivery service and so I kept it. Was working and did not even note or question the cost/gallon. After retirement, 2/5/15, got invoice for filling of $1,938.
Price/gallon of $4.569. I checked Hunt Country propane. Their price was $1.849/gallon! I cancelled Amerigas automatic delivery.
Next fill-up with Hunt Country on 3/9/15 at $1.849/gal. Then 9/30/15 by Hunt Country at $1.49/gal. Then, when Hunt Country next came to top tank, found that Amerigas had installed LOCK on tank, without any notice. I called and said I owned the tank on my property.
They said "Amerigas owns it" and they sent me a copy of a Virginia Easement Agreement dated 23 Jul 1999, signed by home builder and "Commonwealth, its successors and assigns, the perpetual right...". SOMEBODY misrepresented the facts when we bought the home! I told them to remove the tank lock - they ignored my request. Then, 6/30/16, they sent me a bill for $125.08 for a "tank rent minimum." I told then I owed nothing.
Subsequently they have sent "late notices" and bill is now $197.08.
Am communicating with Commonwealth of Virginia Attorney General's office.
Product or Service Mentioned: Amerigas Propane Tank Refill.
Reason of review: Pricing issue.
Monetary Loss: $10000.
Amerigas Pros: Driver service.
Amerigas Cons: Billing customer services, Billing customer services and pricing.