I had an account with Amerigas for 7 years. We recently moved and the office in Westfield MA does not service my area. Subsequently they sent me to the Palmer MA office. Very difficult people. Needed all new account info, receipts for the two tanks I purchased from them and not a safety check (even though I had all new gas plumbing done and inspected by the town) etc.
I found a local company and to my surprise they are .20 less expensive than Amerigas. And best of all, they are pleasant to deal with.
Seems like too many companies forget who the customer is and how to make it easy to do business.
Product or Service Mentioned: Amerigas Customer Care.
Reason of review: Poor customer service.