Not resolved

I was told to call when the tank got at or below 40% especially if bad weather was expected. We called as when it was 40% and expecting bad weather.

After repeated calls and promises from them that they would "be there soon" we eventually got down to 10% with even worse weather expected. After another call, we were told that because there was some snow near our garage, that the driver refused to deliver. I asked what would happen if I ran out of propane, the customer service man said, "That is too bad." I simply clear the area off more and hope that they deliver tommorrow, like they said they would.

I am switching propane companies ASAP.

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As frustrating as this was for you, I am aware of the other side. Amerigas does not enforce DOT laws but it does enforce employee safety.

The delivery man that shovels and gets hurt, loses a job. Bottom line.


Hello, my name is Fran and I work for AmeriGas. I’m sorry to hear about your situation with getting your tank filled.

If you send your account details to me at, we will work on assisting you with this issue. Thank you, Fran

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