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I was told to call when the tank got at or below 40% especially if bad weather was expected. We called as when it was 40% and expecting bad weather.

After repeated calls and promises from them that they would "be there soon" we eventually got down to 10% with even worse weather expected. After another call, we were told that because there was some snow near our garage, that the driver refused to deliver. I asked what would happen if I ran out of propane, the customer service man said, "That is too bad." I simply clear the area off more and hope that they deliver tommorrow, like they said they would.

I am switching propane companies ASAP.

Company wrote 0 private or public responses to the review from Jan 27, 2011.
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Anonymous
#240999

As frustrating as this was for you, I am aware of the other side. Amerigas does not enforce DOT laws but it does enforce employee safety.

The delivery man that shovels and gets hurt, loses a job. Bottom line.

Anonymous
#240953

Hello, my name is Fran and I work for AmeriGas. I’m sorry to hear about your situation with getting your tank filled.

If you send your account details to me at customerfirstfran@amerigas.com, we will work on assisting you with this issue. Thank you, Fran

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