AmeriGas Reviews

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I have been calling for weeks to get propane. I am told that the wait time is from 65 to 71 minutes each time I call. I have been to the office, no one there. I have NEVER had such poor service from any company
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7 comments
#1986231

I finally left AmeriGas after being employed for a year. Anyone and everyone should stay clear from doing business with this company.

They DO NOT care about you, your gas. All they want is your money.

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ID
#2300344 Review #2300344 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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Verified Reviewer

Shady billing

Go with ANY other propane company!! Absolutely the worst propane company out there. They sneak in an annual fee as soon as your balance is paid off. Do not close your account when asked to do so they can keep on billing you late charges. don't use them!#
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ID
#2973581 Review #2973581 is a subjective opinion of poster.
Loss
$171
Preferred solution
Full refund

Contacted them said to discard bill! Still getting bill adding late fee!

Will not answer my call. Contacted them at first said to discard bill. Six months later still getting bill adding late fee! All I know to do is seek legal help?
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ID
#2972356 Review #2972356 is a subjective opinion of poster.
Location
Morristown, Tennessee
Cons
  • Discontinued personal contact with local offices

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New Reviewer

No show

Scheduled a tank fill on 9/29 and gal very nice and helpful. Tank fill was scheduled for 9/29 - 10/08. On 10/08 I called because no one came out to fill tank, nor called to reschedule. Requested manager and she too couldnt tell me why no-one came out or why I wasnt called or emailed, or texted. She offered nothing? Horrible service and the new system to do all scheduling online also sucks. Speak with a customer service rep out of another state.....no one local anymore.

User's recommendation: Call around and find local company.

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ID
#2956766 Review #2956766 is a subjective opinion of poster.
New Reviewer
I started in February 2020 to get a generator setup.. I contacted Amerigas to see what needed to be done - I was told give them a week's notice. I did that, called to schedule it and was told I had to have their Engineer come out to tell me what needed to be done....
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ID
#2923342 Review #2923342 is a subjective opinion of poster.
Location
Wylie, Texas
Cons
  • You can not depend on them to do anything
Preferred solution
This tank picked up immediately and at this point - credited for the gas inside. I was told over a year ago i had to pay to have it removed - that's on you now - you owe me just for storing the tank the last 1-1/2 years for you.

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New Reviewer

Terrible company

We ordered gas before an ice storm. Ran out of gas during. They finally came after being in the cold for 5 days. They finally came, but we closed our account and obtained new services, after being assured would get a credit for unused gas. They have sent me to collections for unused gas. I value my credit score but that is one bill I will not pay. Worst company ever.

User's recommendation: Run away! Do not use this company!

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ID
#2882955 Review #2882955 is a subjective opinion of poster.
Cons
  • Suck
Preferred solution
Full refund

Cheated by AmeriGas

I am a reseller. Contract with AmeriGas. Leaking tank. Bill me for leaks on their own equipment. No customer support.. they are the worst in the world. Tired of losing money. Screw AmeriGas.avoid Amerigas
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ID
#2876911 Review #2876911 is a subjective opinion of poster.
Location
Petersburg, Virginia
New Reviewer

Find out when someone will com and check fireplace

For a month and a half I have been waiting on someone to check the gas line and remove the lock from the tank. They sent someone out to fill the tank but no inspection was done. This was supposed to be a simple move and it has turned into a big headache.
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ID
#2873000 Review #2873000 is a subjective opinion of poster.
Location
Fayetteville, North Carolina
Pros
  • No pros
Cons
  • No way to contact
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Poor Performance & Service

After 10 years I closed my account. The business office was made unavailable 18 months ago. 800 customer service is a farce, on hold 30 minutes to a call center with well meaning but ineffective outcomes. I assume they will attempt to bill for nonsense charges, I am sending a certified letter and charging for tank storage after 14 business days.
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ID
#2871455 Review #2871455 is a subjective opinion of poster.
Location
Manning, South Carolina
Pros
  • When local office was closed
  • Convenience of buying propane close to home
Cons
  • Stink
  • No communication
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Can't get America's to pick up my empty tanks.

I was a customer October of 2020. When I called in October to have tanks refilled, was told it would be about a week. Well, I waited until a few days before Thanksgiving and they never showed up. In December 2020 i hired a different company to supply gas. Once the new tanks were installed I called Amerigas and cancelled my account. This was December 23, 2020. As of today September 13, 2021 the tanks are still at my house. I've emailed and called them many times and heard every excuse you can think of.

User's recommendation: DO NOT DEAL WITH THESE PEOPLE. They could care less about there customers.

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ID
#2866879 Review #2866879 is a subjective opinion of poster.
Location
Steubenville, Ohio
Preferred solution
Deliver product or service ordered
New Reviewer

Terrible in every aspect

i am being billed for tanks i paid for. I never agreed to tank rental further i was billed 5.00 a gallon for gas where i can go to any local store and pay a little over 1 dollar for same. Customer service is terrible-they have no local phone service. i will file in local court for theft for theftzero taking myy my origianl tanks and d

User's recommendation: zero.

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1 comment
#2060519

amerigas is terrible company to do businee with

ID
#2858697 Review #2858697 is a subjective opinion of poster.
Loss
$849
Preferred solution
Full refund
New Reviewer
I never had a problem when my local office was open. You sent me a bill for tank rental, I've never had this for 40 years. You did this last year I didn't pay and we went round and round then i got a letter from a bill collector which i wouldn't pay either. You...
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ID
#2854938 Review #2854938 is a subjective opinion of poster.
Pros
  • So did customer service
  • When local office was closed
Preferred solution
No charge for the tank like how it always was
New Reviewer

Worst customer service, rip off!

I was a new customer and received my inspection where they checked my propane for leaks. They were supposed to come out and give me my first fill. They never came out and charged me. I have been calling them for over six months they have been giving me the runaround. They say that somebody will call me in the next 72 hours it never happens. I just want to split my ties with them. I want them to come get their tank and I want to move on to another company.

User's recommendation: Do not use Amerigas!

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ID
#2836811 Review #2836811 is a subjective opinion of poster.
Service
Amerigas Propane Tank Refill
Pros
  • No follow-up
  • Failure to provide expected services
Cons
  • You have my money but i dont have your service
  • Ripping off customers
  • Are ripping people off
Loss
$400
Preferred solution
Let the company propose a solution
New Reviewer

Worst customer service, they ripped me off!

I was a new customer and got my inspection down for leaks. I was supposed to get my first fill but did not. I was charged and been calling for 6 months. I have had the run around. I was promised a call over and over. They say it will be in next 72 hours and never happens. I call back and start all over again. I just want them to come get their tank and I can move on to a new company.

User's recommendation: Do not use Amerigas bad service!

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ID
#2836779 Review #2836779 is a subjective opinion of poster.
Location
Grand Rapids, Michigan
On December 22, 2020 I digitally signed my Residential Customer Agreement and requested my first delivery of propane from AmeriGas. We smelt gas around our house. We expressed this to AmeriGas as a safety concern. AmeriGas did not care and told me to call the fire...
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ID
#2831297 Review #2831297 is a subjective opinion of poster.
New Reviewer

Failed to deliver after drain and repair of 1,000 gallon tank

I had my damaged 1,000 gal tank repaired, the tank had to be drained, then repaired. When done, their own repair man, standing right next to me, ordered out 800 gal to fill the tank, to prevent the tank from floating, again. Floated it before on a fail. I went into the hospital for open heart surgery. Two months later, no delivery. I call, no order ever recorded at all. Because, according to them, I did not personally call them. The repair bill was $1,000, which was paid. This bunch can not find their adz with either hand. I terminated them on the spot. I terminated them on the spot.

User's recommendation: Go somewhere else.

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ID
#2830279 Review #2830279 is a subjective opinion of poster.

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