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New Reviewer

I have been calling for weeks to refill, never been able to speak with anyone. TERRIBLE SERVICE. I NEED PROPANE.

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I have been calling for weeks to get propane. I am told that the wait time is from 65 to 71 minutes each time I call. I have been to the office, no one there. I have NEVER had such poor service from any company
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10 comments
#2158811

I have the same problem, running out and getting runaround on delivery

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Featured
ID
#2300344 Review #2300344 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Name Change

I called for a name change from Diane Gallagher to Kristi Carrasquillo they said ok. I said I needed a delivery and they delivered. The bill was in my mom's name. She passed away on July 15th 2022. I sent the bill in with the death certificate and waiting for a response. Thank you Donna Gallagher
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ID
#4016464 Review #4016464 is a subjective opinion of poster.
Location
Newark, New Jersey

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Horrible customer service.

Got a call Tuesday for a Wednesday delivery schedule. Takes so long to get a delivery that my tank dropped below 5%. Which means someone needs to be here to test the system. It's now 11:15 on Thursday and still no delivery. So far 1.5 days of missed work. Just so I get spend $1.45 more per gallon then the competition. I wish they could have had a better time frame to set a tank. Because Amerigas is gone after this fill.

User's recommendation: If there is any other option take it.

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ID
#3995966 Review #3995966 is a subjective opinion of poster.
Cons
  • Horrible service
Loss
$650
New Reviewer

I have been waiting for confirm delivery since the 9th!!

I been calling regards to my pre-paid delivery service since 9/2/22. It was confirmed for delivery on the 9th - no call of what is the trouble to deliver.

User's recommendation: Change to new propane service.

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ID
#3968535 Review #3968535 is a subjective opinion of poster.
Pros
  • Quick delivery and good quality gas
Cons
  • Blanding utah america is closed
Loss
$650
Preferred solution
Deliver product or service ordered

Lies and extra fees that can’t be explained.

They lie about delivery date. Charge you fees that cant be explained. Promise you 72 hour expedited service and take over 6 days to deliver. Can never give you a delivery date always café date.

User's recommendation: Stay away from them don’t use them.

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ID
#3964136 Review #3964136 is a subjective opinion of poster.
Location
Los Angeles, California

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Verified Reviewer
New Reviewer

Horrible experience! I would NEVER use these guys!

All I wanted was to talk to a technician. The "new" phone system is horrible. The girl I finally talked to couldn't understand English so she referred me to a number that took me right back into the same system. The next guy spoke english but couldn't understand what I was trying to find out so he wanted to start a new account for me to talk to sales. Unbelievable! NO THANKS!

User's recommendation: Try another company!

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ID
#3951650 Review #3951650 is a subjective opinion of poster.
Location
Missoula, Montana
Pros
  • Cant think of any
Cons
  • Horrible phone system and operators
New Reviewer

Amerigas refuses to put us on tuneup they get paishe delivery schedule

We have received help from SER (state emergency relief) and Amerigas refused to put us on the list even though Ive repeatedly told them we under 10%. DHHS wont pay until they deliver so they they know how much they need to pay. This happened last time too. They said it could take 5-14 business days once we got on the delivery schedule. Im going to see about going to a company that isnt Amerigas, their customer service is bad, and you cant understand their accents because Amerigas out sources their call center to somewhere in India

User's recommendation: Find someone else.

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1 comment
#2247556

LOL...You aren't a customer until you PAY. You're on some kind of gubment program that may or may not pay these people in a timely manner. This isn't their first time dealing with gubment programs or recipients like you who have money to post drivel online but not enough to turn on the gas.

ID
#3932876 Review #3932876 is a subjective opinion of poster.
Location
Grand Rapids, Michigan
Preferred solution
Deliver product or service ordered

Bad customer service

last year had to wait weeks for delivery even though level was 20% and I was on auto delivery. took many calls and manager intervention got delivery. this Aug 22,2022 level at 35% but plan to travel till Dec so need tanks filled. call customer service to check on...
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ID
#3907216 Review #3907216 is a subjective opinion of poster.
Location
Front Royal, Virginia
New Reviewer

Gas leak

Reg, was bad the tech guy fix it, great person ,,, same day I call service, super great guy , now have to fill my tank up
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ID
#3902317 Review #3902317 is a subjective opinion of poster.
Location
Circleville, Ohio
Loss
$150
New Reviewer

Zero stars

We have a business that depends on gas, and we are on auto delivery for every 5 weeks. The last time gas was delivered was July 6 and here we are August 29th and we are totally out of gas. Nobody answers the phone, nobody replies to emails. For 4 days we have been told that the delivery is on the way.

User's recommendation: Find a smaller company who values their customers.

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ID
#3901951 Review #3901951 is a subjective opinion of poster.
Location
Blairsville, Georgia
Service
Amerigas Propane Tank Refill
Cons
  • Customer service
  • Prices are high
  • No customer service people
Preferred solution
Deliver product or service ordered
New Reviewer

Pay your bill

I have been trying to get in touch with somebody there since May you folks keep telling your representative that are not very polite or are very rude and everything and they bring the ugly out of people I need somebody from the corporate office to call me I am tired of...
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ID
#3882160 Review #3882160 is a subjective opinion of poster.
Location
Santa Fe, New Mexico
Loss
$511
Preferred solution
Pay
New Reviewer

DISSATIFIED CUSTOMER - UNETHICAL BUSINESS PRACTICE

I received an alert that my auto fill was coming up and if I need to make a change to contact them, I called customer service that day and had the order cancelled. A week later Amerigas delivered 99 gallons and sent me a bill for almost $500. I called and told them...
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ID
#3879347 Review #3879347 is a subjective opinion of poster.
Location
Bloomington, Illinois

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Resolved: Update

Update by user Aug 22, 2022

Ended account.

Original review posted by user Aug 22, 2022
Had to fight for return of deposit, and get them to pick up their tank. Next door neighbor is now going through the same issues and switching companies. Finally, got my deposit, (most of it)... Beware, they will have you pulling your hair out.

User's recommendation: DONT do business with them.

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Resolved
ID
#3878970 Review #3878970 is a subjective opinion of poster.
Location
Sparks, Nevada
Product
Amerigas Account
Cons
  • Terrible business ethics
Preferred solution
Just warning others

Extremely poor customer service

Selling home and asked for propane to be turned off. Realized the very next day it had to be on for the inspection to be completed. Called immediately and we were assured it would be left on. It was off when inspectors arrived. Took ten days to get them to come back...
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1 comment
#2234687

Sounds like it was your fault.

ID
#3855943 Review #3855943 is a subjective opinion of poster.
Location
La Grange, Texas

Customer Service

My home flooded rolling my tank over. I do not own my tank. It took several phone calls to get someone to come out. I was told the technician was on his way-2 days later someone arrived. I was told everything was checked, inside and out. The next morning I smelled gas....
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ID
#3842696 Review #3842696 is a subjective opinion of poster.
Location
Saint Louis, Missouri

IF YOU ARE A BUSINESS STAY WAY FROM AMERIGAS

We have a business Gardena CA, we have been calling for days to get the tanks filled There is always a lie excuse they ran out of tanks when we have our stationary tanks Driveway blocked, impossible. They keep on throwing the ball to everyone rep on the phone and nothing is ever done.
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ID
#3840967 Review #3840967 is a subjective opinion of poster.
Location
Los Angeles, California

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