AmeriGas

I need a minimum refill of 100 gallons of propane and I have one hundred dollars extra that they have. AmeriGas is really flakey and discriminatory.

I have not had hot water for weeks because they have not refilled my tank, and I had to put the pilot lights on everything. I have been a customer for more than 23 years paying in advance including them installing two furnaces and upgrades a few years ago. I used to use the AmeriGas in Cobleskill, NY, but the recent years everything is worse since centralized including the website and call number, so I have no idea what office(s) are involved. Now, when I need a "Convenient Pay" plan, they will not do that because they base that on a credit check and I do not have much credit as my religions do not allow me to use financing.

I am on a budget during the summer due to my seasonal job having less work, I need to pay in installments. The Dept of Labor is very slow and has not sent me my unemployment checks yet for being partially unemployed. Worse, AmeriGas is like holding me hostage to their company because it is their tank, and another propane company will no fill it. They act like propane is potato chips and dip--they have no sense of safety or caring.

They are supposed to refill when it gets below 30 percent, and my tank is 17 percent. I am a senior with health issues. HEAP has more than fifty million dollars so that is why my tank is not being refilled also, as HEAP offices closed early. I started using HEAP in 2023.

I also feel this is part of the extreme *** racism against minorities, as I am a mixed race female. So, I am dealing with religious discrimination, elder abuse, racial harassment, and poor federal management of funds that are missing like government mismanagement of funds.

Worse than *** flakes running a propane company including their customer service office at LIHEAP. I am being abused by *** flakes and then they try to cover it up.

If you’re wondering what it feels like to be systematically fleeced by an unscrupulous utility, look no further than AmeriGas—the sexual predator of propane price gouging. (Google “Amerigas Fraud”…you’ll get the idea.) They’ve been charging my senior-citizen mother up to $7.99/gallon for years, while the actual rate in our area hovers around $3.00 (hey, it’s CA!

‘nuf said). The only thing more outrageous than the price? Their offshore customer service team, who seems trained in the fine art of reading from a script while stonewalling any actual help. Their accents are thicker than their excuses, and their solutions more elusive than honest pricing.

This isn’t a propane company. It’s a shell game with shysters. Their business model is simple: 1. Lure in new customers with cheap teaser rates.

2. Raise prices slowly but relentlessly.

3. Hope you’re too old, too trusting, or too busy to notice.

Where do I beginseveral weeks back we called Amerigas to fill the tank. Amerigas showed up and filled the tank but locked the tank.

Called you guys back to schedule someone to unlock the tank. You guys came to the house only to say a stub out needs to be added. The stub out was added and another call was placed to schedule a tech to come and connect the gas at the house. This appt was cancelled.

Fast forward, I had to call back AGAIN to schedule another appt for someone to come back out. The next available time was in 5 days!!! Today is the 5th day and come to find out the appt was cancelled AGAIN!!! You guys are ok with taking our money but keep canceling appointments and having to deal with folks that you cant even understand not to mention they cant understand you when you speak to them.

NOW Im suppose to sit here and wait for a supervisor to call me back to schedule ANOTHER appointment for someone to come back out again.

UNBELIEVABLE!!! You cancelled on 6/13/25 and 6/25/25 and still NO GAS!!!

The natural gas mergers in North Georgia have been VERY detrimental to Amerigas Customer Service. Before the family-owned businesses were gobbled up by Amerigas, and even before Amerigas got too big for themselves, Customer Service was a BIG DEAL.

Not so more.

You cannot get past the non-English speaking people in the call centers. I spoke with people in Chicago, New Jersey, and overseas - in the SAME DAY! There is no way to reach the Local Blairsville GA office. I even went by the old office which is mostly closed and a big sign on door, saying "Not Open to Public, Call the BS 800 number" which leads to an hour of wasted time.

I sent 2 letters disputing my charges and both were completely ignored.

I finally paid the bill and late fees today to avoid more late fees.

Ignoring your customers IS NOT good customer service. I will only think a few seconds next time I even think about doing business with this monopoly again.

So Ive been a long time customer of AmeriGas and have previously had a few issues with them but this issue takes the cake! I applied for the NJ Home Energy Assistance Program so I called to find out what I need to do.

The first phone call was Tuesday and its now Saturday! The first rep I spoke with told me to email a clear picture of the check and to call back the following day, Wednesday, so I did and was told they havent received it which I know is a lie because I received an automated email response stating they did receive my email. I called back Thursday and they again said they still havent received anything, so I call back Friday and AGAIN was told they havent received anything. Its now Saturday.

I called them again and still nothing. What the *** is going on? My tank level is at 3% now and Im going to run out because of them. And also, all of the reps I spoke with barely know the English language and its extremely difficult to understand them.

This is absolutely atrocious, unacceptable, unethical and I will be getting in touch with the CEO and President of this crap company. If youd like to keep your sanity, stay far away from AmeriGas.

Did not respond immediately to an urgent request to fill an empty tank to heat our home in 5 degree weather. Called several times.

Customer Service scheduled us several times to come add propane but they did not show up. We had no choice but to contact another propane company and they came out immediately and exchanged the tank to theirs and filled it up. AmeriGas tank sat in our yard for about 2 months before they picked it up. We called several times to schedule this also with no luck getting them to remove their tank.

We have HOA rules which required removal. When they finally came to remove their tank they charged us $299 for the tank removal and $119 for the dispatch fee. They refuse to refund this because they say we were not on automatic refill which is not true. We have always been on n automatic refill for years.

They claim that we changed it and they refuse to believe that it was a clerical error on their part. Now we have to pay this after all we went through.

The only reason we had to discontinue their service was because they did not come out to fill up our tank in freezing 5 degree weather within 3 days of us constantly contacting them about this being an urgent matter. Propane is our only means of heating our house and using our appliances.

Date of experience: February 11, 2025

This is the worst company I have ever had to deal with. We had our house flooded in sept and our gas tank flipped over.

Called to have them check lines and upright it. They flipped it over but did NOT check lines because we arrived back in country and it had 4 total kinks. Then we actually told them to not fill tank up on Nov. 11 and they went and filled it on nov.

14. At that point I had already called and told them to remove it and we got a bill for the gas of almost 500.00. After 9 more calls we finally got them to come back and pick it up and they had stated they would not charge for gas or picking up tank but they are and after spending another 2 hours on phone today they basically just told us they could not do anything. So not only are they ripping people off they are liars and don't care anything about their customers.

NEVER USE AMERIGAS. Customer service is the worst of any company I have ever delt with.

AVOID THIS COMPANY AT ALL COSTS - Dishonest, Unreachable, and Exploitative Fees

If I could give zero stars, I would. This company is an absolute nightmare to deal with.

You can never reach the local officethey are completely unresponsive. The Indian call center is at least polite and answers the phone, but they lack any real authority to help with anything. Even they were unable to reach the local office and told me it would take 24-72 hours just to hear back.

Im canceling my service, and they are demanding nearly $500 just to pick up the tanks Ive been renting from themtanks that I cannot return myself because they refuse to allow it. This fee is supposedly justified by the inspection they claim to perform on every fill-up, but thats a complete joke.

I had two separate fill-ups where the bottom stand rings were completely rusted out and at serious risk of failure. Did their techs mention anything? No. They just filled the tanks and left, leaving a dangerous situation unnoticed.

The only reason I caught it was sheer luck, as these tanks are on a part of my property I rarely check.

So what exactly is my rental fee paying for? Certainly not safety or proper maintenance. This company is happy to take your money but does nothing to ensure their own equipment is in proper condition.

And when you finally decide to leave, they gouge you for more money on the way out.

This is the definition of a predatory companythey dont care about safety, customer service, or fairness, just squeezing every last dollar out of their customers. Do yourself a favor and find another provider before you get trapped in their web of fees and negligence.