AmeriGas

If you’re wondering what it feels like to be systematically fleeced by an unscrupulous utility, look no further than AmeriGas—the sexual predator of propane price gouging. (Google “Amerigas Fraud”…you’ll get the idea.) They’ve been charging my senior-citizen mother up to $7.99/gallon for years, while the actual rate in our area hovers around $3.00 (hey, it’s CA!

‘nuf said). The only thing more outrageous than the price? Their offshore customer service team, who seems trained in the fine art of reading from a script while stonewalling any actual help. Their accents are thicker than their excuses, and their solutions more elusive than honest pricing.

This isn’t a propane company. It’s a shell game with shysters. Their business model is simple: 1. Lure in new customers with cheap teaser rates.

2. Raise prices slowly but relentlessly.

3. Hope you’re too old, too trusting, or too busy to notice.

So Ive been a long time customer of AmeriGas and have previously had a few issues with them but this issue takes the cake! I applied for the NJ Home Energy Assistance Program so I called to find out what I need to do.

The first phone call was Tuesday and its now Saturday! The first rep I spoke with told me to email a clear picture of the check and to call back the following day, Wednesday, so I did and was told they havent received it which I know is a lie because I received an automated email response stating they did receive my email. I called back Thursday and they again said they still havent received anything, so I call back Friday and AGAIN was told they havent received anything. Its now Saturday.

I called them again and still nothing. What the *** is going on? My tank level is at 3% now and Im going to run out because of them. And also, all of the reps I spoke with barely know the English language and its extremely difficult to understand them.

This is absolutely atrocious, unacceptable, unethical and I will be getting in touch with the CEO and President of this crap company. If youd like to keep your sanity, stay far away from AmeriGas.

This is the worst company I have ever had to deal with. We had our house flooded in sept and our gas tank flipped over.

Called to have them check lines and upright it. They flipped it over but did NOT check lines because we arrived back in country and it had 4 total kinks. Then we actually told them to not fill tank up on Nov. 11 and they went and filled it on nov.

14. At that point I had already called and told them to remove it and we got a bill for the gas of almost 500.00. After 9 more calls we finally got them to come back and pick it up and they had stated they would not charge for gas or picking up tank but they are and after spending another 2 hours on phone today they basically just told us they could not do anything. So not only are they ripping people off they are liars and don't care anything about their customers.

NEVER USE AMERIGAS. Customer service is the worst of any company I have ever delt with.

AVOID THIS COMPANY AT ALL COSTS - Dishonest, Unreachable, and Exploitative Fees

If I could give zero stars, I would. This company is an absolute nightmare to deal with.

You can never reach the local officethey are completely unresponsive. The Indian call center is at least polite and answers the phone, but they lack any real authority to help with anything. Even they were unable to reach the local office and told me it would take 24-72 hours just to hear back.

Im canceling my service, and they are demanding nearly $500 just to pick up the tanks Ive been renting from themtanks that I cannot return myself because they refuse to allow it. This fee is supposedly justified by the inspection they claim to perform on every fill-up, but thats a complete joke.

I had two separate fill-ups where the bottom stand rings were completely rusted out and at serious risk of failure. Did their techs mention anything? No. They just filled the tanks and left, leaving a dangerous situation unnoticed.

The only reason I caught it was sheer luck, as these tanks are on a part of my property I rarely check.

So what exactly is my rental fee paying for? Certainly not safety or proper maintenance. This company is happy to take your money but does nothing to ensure their own equipment is in proper condition.

And when you finally decide to leave, they gouge you for more money on the way out.

This is the definition of a predatory companythey dont care about safety, customer service, or fairness, just squeezing every last dollar out of their customers. Do yourself a favor and find another provider before you get trapped in their web of fees and negligence.

Avoid AmeriGas if you are a current customer. Have you looked at your additional invoice charges on your propane bill?

There are various extra costs such as Haz Mat Fee, Fuel Recovery Fee, Paper Invoice Fee, State Sales Tax, City Sales Tax, and Local Sales Tax. Not to mention, they charge a high price per gallon for propane. For me, the tipping point was their ongoing poor customer service, which is mostly based overseas, particularly in the Philippines. Needless to say, I have moved my propane business elsewhere to Arrow Propane.

There are options available, such as free tank delivery and setup, and propane delivered at $2.10/gal without all of the additional charges. They only have the state sales tax. With excellent customer service and a friendly staff, how can you lose? Update: I have just had my AmeriGas tank picked up after having to wait almost a month, and after getting the Better Business Bureau involved.

Yet now, they have invoiced me for $457.78! One of those charges is $299.99 for coming to pick up their own tank and close my account! Buyer beware! This is not the company you want to use for your propane supplies or gas needs.

Here is an overview of BBB Ratings for AmeriGas Propane LP.

Reasons for Rating: AmeriGas Propane LP has an F BBB rating due to their failure to respond to 966 complaints filed against the business, and 151 of these complaints were not resolved. This is out of a total of 5043 complaints filed against the business.

We moved from Pueblo, CO eighteen months ago. I have called many times to get my refund.

Today, I was told that this needed to be negotiated between me and the new owners of the property. Interestingly not one of the half dozen Amerigas employees I have spoken with prior ever mentioned that. All calls are recorded so I am told. I have been lied too more than I can count in the last eighteen months.

Amerigas and its employees either have zero integrity or are completely ignorant about the company and its policies that they are employed by. I was lead to believe several times that this would be resolved and a refund would be forthcoming. Today however the supervisor- Bornface - stated that he is in fact the highest level of authority for the call center for customer service. He then stupidly made the ridiculous and unimaginably absurd suggestion that I go back to the new home owners and request a refund from them.

Amerigas is UNamerican.

Essentially this untouchable corporation has no principles. I would suggest finding ANY other company to provide your propane needs.

My main complaint is that contacting Amerigas is nearly impossible. It seems that the only way you can speak to anyone is to chat or talk to someone in the Philippians, and anyone who has dealt with a call center there or in India knows how that goes.

Makes you want to rip your hair out. It seems as though this company does all it can to distance itself from it's customers, which should reveal to all what their service standards are. Their website is a joke. It looks nice, at first, but when you drill down, you find that it isn't very helpful.

You have chat, but it is a call center in the Philippians, and the people there are hard to understand, constantly complain that they are not authorized to help, offer phone numbers to call that just route you back to them, and, in short, are utterly useless. And forget email. I've not found a business email address yet.

I live in Falmouth, KY. I was made aware that the local office of Amerigas got rid of all its' personnel and kept only the drivers.

That's right. It's pretty much just a truck depot and tank storage facility now. If you have a simple question, one that would take five minutes tops, you are out of luck. There is nobody in the office anymore to take your question or gas order.

You have to do it online. That isn't totally bad, except if you have a question or a request. You really can't contact them directly or get an answer in a timely manner, which is unacceptable for a business such as this.

I have also been made aware that there is a wireless device that they can attach to your propane tank which will let them know when you are down to around 30%, at which point they will automatically come and top you off. Nice idea, especially since I've long since given up on ever getting any help from chat.

Problem is, I've had this new tank for around two years and I've not heard squat from them about it. It's more of a problem for them, actually, since I burn wood during the winter, so when they rely on weather and the calendar to figure out when to refill my tank, they find that it isn't as low as they would have liked, which translates into wasted time for the driver.

The inability to talk to a local business that I am dealing with, or at least a local office, is pretty much a dealbreaker for me. Emptying out an office and keeping just the drivers while making the customers resort to online ordering without any good feedback smacks of being cheap. And the call center is a joke.

I am afraid that this is the last straw. I am seriously thinking of changing from Amerigas to Suburban Propane. Why, you may ask? Well, for starters, when I call them, a person actually answers because they are, get this, actually local and speak English as their first language.

If I want to order gas from them, it may cost me five minutes of my time. I could drive to their office and talk to them. You can't do that with the Amerigas office. They are closed to the public.

Truth be told, I was a little hesitant about being so negative with this company, but after seeing all the bad reviews (and very few positive ones), I decided to add my two cents.

Bottom line for me is that a company such as this should be dead simple to deal with, and should provide local support. Not the other way around.

Too bad for me. I should have done more research before hitching my wagon to Amerigas.