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Verified Reviewer
1.5
Details
Bought a new house that had Amerigas service. Called Monday to arrange service. Was told the local office would call me. 5 days later local office hasn't called so I call them. "We need to leak check the tank (even though it is their tank and is currently in use) and...
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Review
#1771232 Review #1771232 is a subjective opinion of poster.
Cons
  • Many
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

RUN!! | Amerigas review from Canal Winchester, Ohio

1.5
Details
Horrible customer service. High rates.
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Review
#1704245 Review #1704245 is a subjective opinion of poster.

Pissed beyond belief | Amerigas review from Beulaville, North Carolina

1.8
Details
I have had a tank in my back yard for over 30 years. Amerigas bought out the company that originally put it in place. They constantly want to charge tank rental for this tank. They should have grandfathered in all accounts that previously did not have a tank rental. They have refused to do so. In the past, I have got a credit for this rental fee. Now I am officially changing companies. I called Amerigas today and the woman was rude and short spoken. She even hung up on me before I could ask if there will be a credit issued to me for the remaining gas that is in my tank.
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Review
#1667581 Review #1667581 is a subjective opinion of poster.
Service
Amerigas Customer Care
Reason of review
Poor customer service
Loss
$140
Preferred solution
A refund for the amount of gas that is remaining in my tank

Inquiry | Amerigas review from Milpitas, California

2.4
Details
I own stock in your company but I guess you guys just did a merger my stock is on Robinhood and says you got do you listed so I need to know what is happening to my stock with your company now
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Review
#1632317 Review #1632317 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$500
Preferred solution
My stock shares

Overfilling deliveries | Amerigas review from Glenwood Springs, Colorado

1.8
Details
Have 2 1000 gal tanks for propane. At 46% they delivered DEC 2018, Feb 2019, Mar 2019 for ~$6,000.00. At age 77 retired 18 yrs living off savings, no income, can't afford cash flow. Worked with company to make changes. Maybe this will happen. I have supply and demand data for 18 years. I presented data that suggested a leak. A leak in one tank was found. How much? On 7/2 my check for complete balance was cashed by company. They sent a notice 7/7, received 7/13 showing no credit for this payment and now charging $38.92 late fee. Poor bookkeeping on their part. I won't pay late fee.
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Review
#1587167 Review #1587167 is a subjective opinion of poster.
Service
Amerigas Propane Tank Refill
Reason of review
Problems with payment
Loss
$39
Preferred solution
Install modern bookkeeping software
1.7
Details

Update by user Jul 05, 2019

It is now two months after we posted our review. We paid the tank rental and have heard nothing from Amerigas.

Original review posted by user Jun 04, 2019

We just received a bill from Amerigas for propane tank rental because we failed to reach their new minimum usage for rental charge waiver. We have been with...
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Review
#1550348 Review #1550348 is a subjective opinion of poster.
Service
Amerigas Tank Rental
Pros
  • Propane delivery and billing has been fine
Cons
  • Changing the terms of an established agreement without notice
Reason of review
Poor customer service
Loss
$224
Preferred solution
Full refund

Read the other reviews! | Amerigas review

1.6
Details
No one has anything good to say about AMERIGAS, and just getting prices to start service was enough to get me to move over to Ferrellgas. At Amerigas, you have to use a tank of at least 120 gallons, and, for $500 they would be happy to install theirs -- which you then lease. I found a much better deal elsewhere, THEN read these reviews. I'm very glad I went with Ferrellgas!
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Review
#1492455 Review #1492455 is a subjective opinion of poster.
Cons
  • Overcharge
Reason of review
Order processing issue
Tags
  • PROPANE DEALER
  • Bad Policies

New Service | Amerigas review

1.5
Details
Order a new fillup from Amerigas a d was told they had to do a safety check first. Thats fine so we scheduled it for the morning of 2-19 and a no show was later told guy was sick so fine so rescheduled for 2-22. Was told at 9:30 be their at 10:30 and now its 11:45 still no show. Have called the Roanoke,Va branch and they are saying we were the 2nd stop bit they can't geg a hold of the driver and don't know where he is at. Awful customer service will be shopping it around. I guess you get what you pay for.
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Review
#1477907 Review #1477907 is a subjective opinion of poster.
Service
Amerigas Customer Care
1.9
Details
I went to the jasper, al location on monday the 14th of January and paid 274 dollars for 100 gallons and bonita told me rhe delibery man had a light day thursday and would deliver my gas. nobody came so my wife called j er friday and she told jer we would be first on...
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1 comment
Anonymous
#1639353

Don’t feel bad buddy . We contacted them 2 weeks ago.

We r at 10 percent with very cold temperatures right now. Nothing delivered yet. I called 2 days ago they said delivery would be yesterday. Still nothing .

Called emergency number and they said someone would call us back.

Nope !! So much for their great customer service !!!!

Review
#1452529 Review #1452529 is a subjective opinion of poster.
Service
Amerigas Tank Refill
Reason of review
Problem with delivery

Contact Amerigas Customer Service

Website:
Mailing Address:
460 North Gulph Road
King Of Prussia, Pennsylvania 19406
United States
Phone:
(800) 427-4968
All Amerigas Contacts

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Amerigas Questions

False advertising & Horrible Customer Service | Amerigas review from Hawley, Pennsylvania

1.6
Details
I am set up on auto pay and auto fill and ran out of propane and as their website states, I should receive a free tank refill if I run out of propane. I called to speak to them about this and they said I'm not eligible because I didn't pay my yearly tank rental fee, which I didn't even know existed. They were very rude to me and not at all helpful. This isn't the first time I've encountered their rude customer service department. I am switching as soon as possible and would never recommend this company to anyone!
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Review
#1442801 Review #1442801 is a subjective opinion of poster.
Cons
  • False advertising and extremely rude customer service
Reason of review
I ran out of propane and i'm on auto fill and auto pay and am supposed to receive a free fill but was told no by your extremely rude customer service department.
Loss
$130
Preferred solution
Let the company propose a solution