I built my house in 2005 and we installed a propane assisted heating system. I picked Amerigas for the sole reason that I had seen their trucks in the area.The system works well however every year my propane service has been a nightmare.
The first year I was in the house Amerigas sent my first few bills to the wrong address. Having never seen the bill I did not pay it. We were away for a few days and they came and shut off the gas. When we came home to a cold house as it was winter I made the call and was told our gas was shut off for not paying the bill.
They never called just came and shut off the gas. When we finally sorted out that they had sent the bill to the wrong address they wanted to charge us $200.00 to come out and light the pilot lights and “re install” service. That was a good fight.
The years that followed have been an annual adversarial relationship. Amerigas has the worst customer service I have ever seen.
There is absolutely no customer loyalty whatsoever and ALL customers need to watch their bills for increases and hidden charges. I always feel as though I am being “ripped off”. In 2013 I was on a budget plan paying $145.00 a month at a locked in price of $2.49. That was last year’s fight and if I had not done so I would have been charged an additional 50% per gallon.
This year my first monthly bill was $220 as opposed to the $145. When I went to Amerigas to find out why it had increased it was the same fight as last year and I was told that they will take a look and attempt to adjust the amount. Basically if I didn’t complain I would have gotten ripped off again as the price per gallon jumped from $2.49 to $3.54 and I was never informed even though I pay for the Ameri Guard program which is supposed to be a locked in annual lower price per gallon. I am so sick of the annual fight with Amirgases shameless attempt to steel from me that I am having a geothermal contractor come out and give me an estimate.
I am also looking at purchasing my own tank. A glorious day will see Amerigases propane tank out of the ground and loaded on a truck heading away from my home.
By far one of the worst companies I have ever dealt with.
Product or Service Mentioned: Amerigas Gas Tank.
Monetary Loss: $10000.