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1.7

I called to have my gas tank disconnected and picked up as I was moving. When I called I was told that I would receive a refund of the amount of propane still in my tank.

I was not told that I would not receive a refund. I was also told by the man that picked up my tank that it was half full. If Iโ€™d had known that I would not receive a refund I would have used the propane and enjoyed my fireplace more before I moved. I would not have wasted the propane.

At my current address Amerigas purchased the propane from the seller of my house and resold it to me. I believe I am being lied to about the policy of no refunds on unused propane, because I know that Amerigas did it for my seller and I bought the propane from Amerigas that was left in my current tank. I called and talked to Amerigas about this matter and was expecting a return call from a supervisor as the person I was speaking with didnโ€™t even know about the selling back and repurchasing of the propane at my current address. In the mean time, Amerigas is charging me late fees, when Amerigas hasnโ€™t even bothered to discuss this dispute with me in person.

I expected more from a company that I have been doing business with for years and still use. I am very disappointed with the service I was given.

Reason of review: Poor customer service.

Monetary Loss: $177.

Preferred solution: Full refund.

AmeriGas Pros: Nice drivers.

AmeriGas Cons: Lack of knowledge of office staff.

Location: 2812 Silver Star Rd, Orlando, FL 32808, USA

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