Richmond, Virginia
Not resolved
0 comments

I have received an invoice on February 28th from my propane company "Amerigas", this invoice is for tank rental.

I have been living in this house for over 12 years and after purchasing the house I found out that the underground (500 gallon) propane tank is owned by Amerigas. A few years later I found out that there is a requirement that I must order 250 gallons of propane every year to avoid the tank rental. The original owner who lived in the house from 2003-2006 must know about this but nothing in verbal or writing get transferred to me. In past I have paid rental twice (about $225) because I did not use the minimum amount of propane. Although I did not sign any agreement for this but I did not argue with the company and paid the rent without any hesitation.

Last year I ordered 250 gallons of propane but I still receive the rental bill. When I called customer service, they said our terms and conditions have changed and now you need a minimum of 400 gallons of propane to avoid the rent.

My question is who gave them right to change anything, anytime they want? They did not send any letter nor I signed any new agreement. They do send emails time to time with new terms and conditions but it is multiple pages of terms and conditions letter and I did not read it.

What if they double the price of propane tomorrow? As per customer service they can change anything. Imagine living in a house and the landlord changes the rent all of a sudden? I understand that it is their property but in this case they must give the customer right to say I do not want to rent your home or your tank. When I ask customer service about this, they said it is going to cost you excavation fee, transport fee and some other fee that totals over $800.

This is completely unacceptable for me. I am not paying rental for something I did not sign any agreement. They should remove their tank from my property. This is a situation where someone is forcing you to live in their house and you will pay whatever rent they want.

Product or Service Mentioned: Amerigas Tank Rental.

Reason of review: Problems with payment.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Amerigas Reviews

  1. 282 reviews
  2. 96 reviews
  3. 32 reviews
  4. 9 reviews
  5. 5 reviews
Amerigas reviews