Silver Spring, Maryland
Not resolved
1 comment

This company is absolutely the WORST ever. Worst customer service, and they REALLY don't care about anything but money.

We received 3 bills for three different amounts for a refill that we didn't receive, and when we disputed it they then charged us a fee for not getting any refills. When we ran out of propane they would not refill the tank until we paid the fee for not getting a refill, which they then waived. We got a refill, they billed us (read : gouged us) for the refill and waived fee. I paid the gouged price, noted on the bill that the no-refill fee had been waived, which triggered a shut-off notice and a bill for $170.58, which corresponds to nothing -- not the bill I paid and not the waived fee for not getting a refill.

These guys make no sense. Idiots, incompetent thieves.

Product or Service Mentioned: Amerigas Residential Gas Supply.

Reason of review: Problems with payment.

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Absolutely true. They bill incorrectly, they take check payments over the phone that never go through, they apply payments incorrectly, and there is not a single person in the local OR corporate offices who knows anything.

Worst of all, they have absolute contempt for their customers.


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