Decatur, Texas

weren't able to fill our tank because supposedly we have a leaky service valve/regulator which who knows how *** much money that's going to cost & how much money a new *** tank will cost if we go that route.The guy said something about the company would let us use a new tank first year for free & then it would be abt $70 a year thereafter which sounds too good to be true especially dealing with these *** I haven't told my husband this,waiting til he comes home from work that way depending on how he feels he can call & "bless" them out over the phone. We are still without f'ing propane.

My family have been having a hard *** time with everything lately & we'd really like for something to go right for a change & we'd like to stop being taken advantage of by these god damned locals who don't wanna help but boy do they sure wanna take your money. I swear if we ever move,never again will we come back to this place.

It sux,the people suck & unless you were born here or have pretty much been here all your life you get treated like ***. Take my word for it people you don't wanna live in Bosque County,TX

Product or Service Mentioned: Amerigas Tank Refill.

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We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help.

At your convenience, please contact Fran directly via email at so we can promptly assist you with this issue. To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located.

Thank-You. AmeriGas Customer Service.


FG Jim,

uh huh, I know how you business people work & I was born a day not yesterday,not everyone you come across in here is as dumb as a box of rocks fellow so don't try to pull that with me :P I know how places want business & that they'll do or in your case SAY anything to get it & that Ferrel Gas is trying to compete with Amerigas

have a great weekend Jim ;-)



I believe our matter has been resolved,I'm supposed to call the guys at our local Amerigas on Monday to find out if they've heard anything & when they can come out to hook up our new tank with the 100 gal of propane & they said that they were going to do their best to make sure that we were top priority since we are basically here without anything & we use the propane for everything,it would be so nice to take a hot shower/bath & use my dishwasher again to do dishes,it's funny how people don't appreciate things until they've spent time without them & right now I sure miss propane :/ And you're right I don't put my # out anywhere online - thanks


Just so you know, the 09-07-2010 01:41 post wasn't actually me, but rather someone who is afraid we'll continue to take their business.

I'm glad your situation is resolved for now. If you're ever in the market for another provider, please keep us in mind. You deserve good service.

Terry B

I would like to be able to assist you but can not do so unless you contact me at 866-339-7721. I dont think you really want to put your number on the internet, or at least I would not want my personal number on there. But right now I have no way to identify who you are so I may assist you.

Please call and myself or my Admin Assistant will assist you to get this resolved immediately.


Terry Brown, Area Manager


FG Jim,

the tanks are supposed to be checked for safety all the time, that statement right there says you're desperate for business & will do or say just about anything to get it. Although I was upset at Amerigas at first thinking that they were full of it & just generally mad because they weren't able to fill our tank after not having propane for a week, I am glad that they at least came out,checked & told us why they couldn't fill it.Our tank is an antique so of course there's gonna be stuff wrong with it.

Thank you Jim but I think we're going to go ahead & stay with Amerigas


Obviously, I have many fans.

Ms. Neal, we're happy to help out if we can. Please keep Ferrellgas in mind, and please contact me if you'd like to find out what we can do for you.

Good luck.


Ferrell Gas would love to have you as a customer! We never check our tanks for safety, and pride ourselves on promptly filling leaky tanks!

Please contact me at and I'll set you up with one of our rusty old tanks right away. Please don't have your husband call, though, since he's probably not as dumb as you are.



I was told yesterday while the guys were here that someone would call me today to talk with us about either fixing the leaks or about getting a new tank from y'all, do you know why nobody has called us? My family have been without propane since last Thursday evening,we waited a couple of days on account of the holiday & I called on Tuesday to let y'all know about being out telling the lady that answered the phone that we showed "0" on the tank. I have been having to boil water in the microwave to do dishes,thankfully I have some electrical gadgets to cook with so I have no prob not being able to use the stove to cook with.And we've had to take cold showers which I don't like at all.Then when the guys were here yesterday, I was hoping that we would be able to get some propane so we wouldn't have to go through all this but was very disappointed when we were told they couldn't fill us up on account of there being a leak or problem with the service valve or regulator - my response was "if it isn't one thing it's another" I would like to have propane again very soon,how soon do you think they can bring us out another tank,taking off the old one?

Terry B

Please contact me directly about your compalint. I am the Area Manager for the Texas Market and this is the first I have heard of your issue.

We have several avenues for you to voice your concerns or complaints directly to our company. I take all issues related to our service seriously and want to resolve your problem.

You may contact our Customer Care Line as noted on your invoice at 877-582-5012 or if you wish you may contact my area office directly at 866-339-7721 and ask to speak to Terry Brown. I appreciate you giving me the chance to address your concerns.


thank you FG Jim,we might consider it if we can't get help from Amerigas. When they came out yesterday evening, they were very thorough which I am thankful for that & I feel that they were truthful in their findings because the tank is very old so we're going to see about going with their idea of either having the service valve or regulator fixed or maybe getting another tank from them.The person below you here obviously hasn't ever had to do without anything for too long a period of time & seems like a very uncaring & inconsiderate person,I sure hope he doesn't talk to his wife or mother the way he talked to me in here


gasmanmanager - what I'm exactly complaining about is Amerigas & how I feel like nobody in places like where I live believe in working anymore, it's like an act of congress to get them to do their jobs & when they do it's usually at a snails pace. I agree about the safety precautions & will be going with getting a new tank from them because ours is very old & slandering a company that's not what I was trying to do - obviously your pea brained *** hasn't ever went without anything for long & don't go doing the name calling because you don't know me,I'm sure your wife or mother wouldn't care to know how you talk to people especially women and I have a *** right to complain,so does everyone else on here if you don't like reading our complaints you know where the virtual door is & be sure not to let the big door hit you where the good lord split you. And I always pay my bill so do not go spouting off at the mouth about something you don't have any knowledge of


You have a choice of companies. If you'd like to explore another option, Ferrellgas would love to help out. Drop me a line at and I'd be happy to put you in touch with our local office to see if we can help.


What exactly are you complaining about? Amerigas?

Bosque County, TX? Your life? Would you rather Amerigas put gas in your tank wich was dangerous and could have resulted in a fire?

Perhaps before firing off an email to slander a company you should wait until your husband gets home and translates everything so your pea brain can understand it. You know, all of these complaints on here are about either issues where someone doesn't pay there bill, Amerigas refuses to do something because it is unsafe or the customer makes unreasonable requests.

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