My father 94 has been a client since 2001 and we have been served well especially by Nancy who is your employee in the Lebec office. My 94 year old father, limited eyesight, hearing and mobility has been out of propane and no way to know who to contact as the office I discover today was left without an employee and customers with no information as to who to contact in emergency.
Nancy, on a well deserved vacation has always been helpful, kind and efficient in addressing any problems. whichever employee who made the decision to leave customers without recourse for two weeks should be disciplined and you should make certain this does not happen again.
He is located in Pine Mountain Club, CA
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.