I have used Amerigas from 1998-2008. The local provider and it's representative, Sharon Wicks is incredibly hard to deal with.
Don't think calling the North Idaho office will be an improvement, they just make excuses for her! I regularly prepay for propane in August (when the price is lower) but she doesn't send a truck until October or November when the price is much higher and you recieve less gallons for the same amount. In Aug 2008, I requested they pick up their tank and in April 2009 I had to have the tank removed and set by the road.
I have sent numerous letters and still, two years later the tank still sits here. Idaho County Propane and Ferrelgas are your best bet.
Monetary Loss: $100.